Sutherland Employee Benefits and Perks | Glassdoor

Sutherland Benefits

2.6
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137 Ratings

Employee Benefit Reviews

Showing 1–10 of 137 comments

Most Commented

  • Jul 26, 2018
    StarStarStarStarStar Current Chat Agent in Las Vegas, Nevada

    Best part about ththe benefits is PTO (80 hours a year),the ability to use half of your PTO before it is earned, a great starting pay of $13/hr, health insurance, and a 401 plan.

  • Jul 31, 2018
    StarStarStarStarStar Former Manager in Rochester, New York State

    Sutherland is not a good company when it comes to perks, they are slow to provide details to other companies such as ADP. Health benefits are offered but you have to pay for them yourself and they are not affordable.

  • Jun 18, 2018
    StarStarStarStarStar Former Bi-lingual Customer Service Representative in Syracuse, New York State

    The health insurance was the best part. It was hard getting time off because the company required attendance during peak times.

  • May 01, 2018
    StarStarStarStarStar Former Employee in Atlanta, Georgia

    A great and comprehensive benefits package

    Sutherland Response

    Thank you for sharing your feedback. We strive to provide competitive total rewards that are equitable in the marketplace, recognize individual initiative, and reward performance and behaviors that... More

  • May 07, 2018
    StarStarStarStarStar Former Tech Support Representative in Jonesboro, Arkansas

    Nothing to it at all.

  • May 07, 2018
    StarStarStarStarStar Former Sales Chat Agent in Syracuse, New York State

    The main reason I give this company a 1 star is because they denied me my benefits. During the winter of 2016 we had our benefits set to renew. I was set to renew for the most basic plan my company offered as that is what I was on originally. The day before the deadline to change your benefits rolled around and I wanted to check out the next tiered package for my health insurance. When I did and saw there was no benefit I tried to select my original package. A glitch in the system caused me to be unable to select my original benefit. My only other option was to select an even higher tiered package which I could not afford. I talked to my management, HR, and benefits department. Every single one of them bounced me to the other, in the end I lost my health insurance. The following winter of 2016/2017 was the worst in my life due to my physical health. PTO/Time off was moderate but chaotic. A two week in advance system had been set in place. However those with ins to managers could request vacations well in advance. This caused disruption for others who abided by the 2 weeks in advance ruling.

  • Mar 28, 2018
    StarStarStarStarStar Former Employee in Rochester, New York State

    Participation in the 401(k) is mandatory. There is no distinction between "Sick Leave" and "Vacation Leave" it is all lumped together. However, at least they offer Paid Time Off at all--a lot of Business Process Outsourcing (BPO) companies do not offer this benefit to hourly employees. The Vision Plan was not very good--it is not accepted by any of the major chains.

  • Mar 12, 2018
    StarStarStarStarStar Former Employee in Las Vegas, Nevada

    Pretty average, standard package you'll get at just about any job, the bare minimum of what's required. Full range, however, after only a few months.

  • Mar 09, 2018
    StarStarStarStarStar Current Employee in Houston, Texas

    You don't get time off until you've worked there for 6 months. And it doesn't accrue while you're working.

  • Jan 24, 2018
    StarStarStarStarStar Former Customer Service Representative in Alexandria, Louisiana

    401k starts immediately which is good i hate we have to wait for healthcare to start

    Sutherland Response

    Thank you for sharing your feedback!

Benefits Summary


List based on reports from current and former employees. It may not be complete.

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