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For my project, I received 3 weeks training which was enough to start off the support. However it is limited to access on certain types of devices that could be very beneficial if I had one.
It was better years ago, now they just fill seats
They train agents for 3 months. And that is actually a win win situation for the agents to know the account.
Trainers are generally well-versed in the material they are teaching, however, they are under pressure to pass everyone. Those who should have washed out usually leave within 30 days of hitting production floor
Job training is very good. the trainers really take the time to help you understand
The best is the Remote Online Training
Training with a client was great. Training with internal they hire from within . Teleperformance has their preferred who are usually subpar individuals.
Trainors are very proffesionals when it comes to their job
It could be better. More interesting but it's not awful.
Training is actually pretty decent! They still need to work on making sure everyone understands he job and has the tools they need.