inContact Employee Benefits and Perks | Glassdoor

inContact Benefits

3.2
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32 Ratings

Employee Benefit Reviews

Showing 1–10 of 32 comments

Most Commented

  • Health Insurance (9 comments)

    “Never covered hardly anything but routine care. High deduc. and high premiums. Prescriptions only after ded. paid and in Sept you start over again...”

  • 401K Plan (9 comments)

    “fine. Seemed like all the others. But took a long time to get it started.”

  • Vacation & Paid Time Off (5 comments)

    “For the amount of hours we put in seemed like you couldn't take it, or if you didn't you couldn't carry over. If you are in sales you...”

  • Feb 09, 2017
    Star Star Star Star Star Current Employee in Sandy, Utah

    The new onsite health center including prescription coverage is now free for everyone participating in their non-HSA health insurance plan.

  • Jan 29, 2017
    Star Star Star Star Star Former Employee in Salt Lake City, Utah

    inContact uses ATO instead of PTO. They had a great 401K match, but after NICE purchased them it was taken away. The health insurance is very expensive, especiually for remote workers.

  • Dec 20, 2016
    Star Star Star Star Star Current Employee in Sandy, Utah

    As a new hire here, I'm shocked at the benefit introduction. I have been here now for almost 3 months. Because I started after Oct. 1st, I get 1 day off to last the 3 months until Jan. 1st hits. This isn't an entry level position that I was hired for and again, I'm shocked that InContact would not offer more day 1. Do they really value us as new hires? I write this because after looking back on the last 3 months, and looking ahead at what I will potentially one day receive in promised bonuses and such (again, no bonus for first 90 days. Then after the new quarter starts & ends, I can bonus finally). I just don't believe its worth it. Yes, the culture and environment is nice. But why do we work? To be treated like a less-than?? I watch all of my team members take weeks at a time out of office and day after day, I come into work. Because the company I work for does not believe that someone should have more than a day out of office because I am new. I'm not as valued as the tenured people. I'm currently looking for a new job again because it's just not worth it. If your someone who wants to just work, and watch everyone else be allotted time away, then this is the place for you. Also, you must be prepared to see and watch everyone else bonus while you will receive NOTHING for the first 6-8 months that you work here. SUCKS.

  • Nov 11, 2016
    Star Star Star Star Star Current Employee in Sandy, Utah

    Our Benefits are great, pretty standard for health insurance, but we get so much more than that. Year 1 to 3 you get 3 weeks of vacation and 2 floater holidays, how can you beat that? We are allowed to work from home when needed and we have 401k match.

  • Nov 02, 2016
    Star Star Star Star Star Former Sales in Remote, Oregon

    It changes in Sept and then there is a new deductible. Also new employees come in and then they have a change and you end up with TWO deductibles for the year. Very expensive for family. No prescription coverage until ded. met. A lot of out of pocket costs! Honestly one of the worse benefit packages I've ever had. They should consider a Blue Cross or something else. Also paid for dental and didn't cover anything but cleaning if in network. Optical didn't have anything unless you went to a Wall mart or somewhere less desirable. Vacation time should carry over to the following year if not used. Forced to use or loose. Never saw that before.

  • Oct 10, 2016
    Star Star Star Star Star Current Account Manager in Salt Lake City, Utah

    The best thing is that HR really pushes the benefits. If you do not utilize them, you are wasting them. The worst part is that if you do not want to partake in a benefit, they enroll you until you tell them not to.

  • Sep 01, 2016
    Star Star Star Star Star Current Employee in Salt Lake City, Utah

    InContact offers a very comprehensive benefits package for a company of its size. At the headquarters in Sandy, UT there a planned health clinic on site.

  • Aug 09, 2016
    Star Star Star Star Star Current Employee in Sandy, Utah

    PTO is great - starting at 17 days and then up to 25 days for individuals with 5 years tenure. Health Insurance costs though on the premiums are average, they offer a high deduct with HSA plan but for families it's only a $60 / match on HSA deposits with still a $120+ premium .. other benefits (paid holidays, 401k, etc are standard)

  • Jul 20, 2016
    Star Star Star Star Star Current Senior Software Engineer in Sandy, Utah

    bad 401K match. Health insurance could be better. Other wise a great place to work. Very good people and pay is good as well. 10% bonus paid out every year to each employee.

  • Apr 27, 2016
    Star Star Star Star Star Current Employee in Columbus, Ohio

    While the overall benefits package is pretty good, the quality of the medical plans seems to have declined relative to the rising premium.

Benefits Summary


List based on reports from current and former employees. It may not be complete.

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Insurance, Health & Wellness

Financial & Retirement

Family & Parenting

Vacation & Time Off

Perks & Discounts

Professional Support

  • Diversity Program
  • Checkmark Job Training (8)
  • Professional Development
  • Apprenticeship Program
  • Tuition Assistance

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