What does a Front Desk Agent do?

A front desk agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. They also have to store any luggage as needed by guests. Some of the jobs titles that a front desk agent could grow into are hotel manager and general manager.

A front desk agent does not need any experience but should have a high school degree or GED equivalent. One of the most important skills that a front desk agent will have is attention to detail. Another skill is organization as the front desk agent will have to keep track of guests and their requests.

  • Check guests in and out of their rooms
  • Answer any questions guests have
  • Make recommendations for activities and restaurants
  • Store any luggage guests have
  • Answer the phone and direct the call
  • Take reservations on the phone
  • Arrange transportation for guests
  • Maintain the record of guests that have checked in and out
  • High school diploma or GED equivalent
  • Excellent customer service skills
  • Amazing interpersonal abilities
  • Top-of-the-line organizational skills
  • Ability to handle multiple tasks at once
  • Amazing time management skills
  • A degree in hotel management is preferred
  • Incredibly detail oriented
  • Able to work nights and weekends

Average Years of Experience

0 - 1
31%
2 - 4
23%
5 - 7
0%
8+
46%

Common Skill Sets

Excellent Customer Service
English Language
Anger
Interpersonal and Communication
Calculations
WORKING Relationships
Microsoft Office
Written Communication

Front Desk Agent Seniority Levels

L2
Front Desk Agent
$28,157/yr
Service Representative
8% made the transition
Receptionist
22% made the transition
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Front Desk Agent Salaries

Average Base Pay

$28,157 /yr
Same as national average
Not including cash compensation
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$21K
Median: $28K
$39K
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Glassdoor Estimated Salary

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