Lead Call Center Representative Overview

What does a Lead Call Center Representative do?

A Call Center Representative is part of a large team that handles phone calls at a call center. Call centers can range in their specialty. Customer service, technical help, sales, and political call centers are among the most popular. As a Call Center Representative, you will be responsible for answering or making calls to or from customers. Once a customer is on the line you will be tasked with providing them with information, services or troubleshooting assistance.

There are no educational requirements to become and Call Center Representative. However, since it is a phone based job, superb verbal communications skills are a must for this position. While some people can and do work remotely, most employees work at large call centers where they are required to sit and work in a noisy environment for long periods. Candidates should possess the ability to maintain focus and stay on task.

What responsibilities are common for Lead Call Center Representative jobs?
  • Report to SOS (start of shift) meeting for performance recaps
  • Utilize company equipment to facilitate calls
  • Interact with all customers in a friendly and courteous manner
  • Follow all prompts from call management system to provide the appropriate customer service
  • Handle all issues in accordance with best practices
  • When necessary involve senior management
  • Follow all prompts and scripts to the letter with no deviation
  • Understand and adhere to all rules of conduct
What are the typical qualifications for Lead Call Center Representative jobs?
  • 3+ years in a customer service position
  • Basic understanding of windows base systems
  • Excellent verbal communication skills
  • Strong literary comprehension capability
  • High-speed internet connection (if working remotely)
  • Reliable transportation to and from the call center
  • Capable of staying focused and tuning out outside distractions
  • Ability to sit for long periods of time
  • Willingness to submit to random drug screenings
EducationAssociate's Degree
Work/Life Balance
3.2 ★
Total Pay--
Career Opportunity
3.2 ★
Avg. Experience0-1 year

How much does a Lead Call Center Representative make near United States?

$36,085 /yr
Total Pay

Base Pay


Additional Pay


 / yr
Most Likely Range
Possible Range
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Lead Call Center Representative Career Path

Learn how to become a Lead Call Center Representative, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Call Center Representative Supervisor
Lead Call Center Representative
Lead Call Center Representative

Years of Experience Distribution

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training

Lead Call Center Representative Insights

Read what Lead Call Center Representative professionals have to say about their job experiences and view top companies for this career.
Sequence HealthSequence Health
Call Center Representative
Apr 14, 2023

“I trained for couple weeks in building and everyone was really nice and so helpful.”

Inbound Call Center Agent
May 21, 2021

“The pay is not very competitive and it is not very fun do this particular type of telemarketing.”

Call Center Representative
Apr 6, 2022

“The best and ONLY reasons to work here is that you can work a flexible schedule and work from home.”

Outbound Call Agent
Jun 9, 2021

“The pay is pretty good and everyone I met and worked with was so nice.”

Education at WorkEducation at Work
Call Center Agent
Apr 26, 2023

“Worked really well with school schedules The training was fun and I made friends really easily”

Call Center Agent
Jun 13, 2022

“This is an amazing place to work and i want to improve more and offer the best”

Call Center Agent
Jul 21, 2023

“It is the best place to start your work They teach you how to work and how to start”

Self OpportunitySelf Opportunity
Call Boy Service
Sep 22, 2023

“Well it's good to have much money to foucs on career and social activities.”

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Lead Call Center Representative Interviews

Frequently asked questions about the role and responsibilities of call center representatives

The typical day of a call center representative includes answering customer phone calls and assisting them with their orders. They may answer questions about products or help customers place their orders over the phone. Some call center representatives may also follow up on negative customer experiences to resolve complaints.

The best part about being a call center representative is that as many businesses shift to online models, the demand for these professionals will continue to increase. Businesses always have a need for call center representatives with good communication and organizational skills to increase sales or to improve customer satisfaction rates.

The average salary for call center representatives is $36,085 per year in the United States. Pay varies, depending on the representative's experience and the industry in which they work, with average base pay rates going up to $42,630 per year.

Working as a call center representative can be rewarding, but also challenging at times. One of the difficult aspects of the job is that customers expect representatives to solve their complaints in a timely manner. This is why becoming a call center representative requires the development of strong problem-solving skills.

Related Careers

Customer Care Manager
Customer Success Manager
No skills overlap
Customer Service Manager
Customer Relations
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Lead Call Center Representative Jobs