What does a Lead Receptionist do?

Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. This oftentimes includes performing ad hoc administrative duties as needed. Receptionists are employed across almost every industry.

Receptionists generally have a high school diploma or equivalent. Most training for receptionist positions take place on-the-job. Receptionists oftentimes advance into administrative assistant roles. The best receptionists are friendly, extremely organized, and comfortable multi-tasking.

What responsibilities are common for Lead Receptionist jobs?
  • Answer and direct phone calls in a polite and friendly manner
  • Welcome visitors in a warm and friendly manner, and answer any questions visitors have
  • Maintain reception area and all common areas in a clean and tidy manner at all times
  • Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
  • Keep detailed and accurate records of visitor requests and of calls received
  • Receive deliveries; sort and distribute incoming mail
  • Take inventory of supplies and restock as needed
  • Maintain the general office filing system
What are the typical qualifications for Lead Receptionist jobs?
  • High school diploma or general education degree (GED) required
  • 2-3 years of relevant experience in an office environment
  • Proficient in Microsoft Office
  • Able to type 35 wpm minimum
  • Strong phone skills
  • Demonstrated ability to read, write, and speak English
  • Comfortable multi-tasking and prioritizing tasks without guidance
  • Excellent interpersonal skills
  • Punctual with strong attendance history
Education--
Work/Life Balance
3.4 ★
Total Pay--
Career Opportunity
3.2 ★
Avg. Experience0-1 year

How much does a Lead Receptionist make?

Confident
$51,389 /yr
Total Pay
$33,796
 /yr

Base Pay

+
$17,594
 /yr

Additional Pay

$51,389

 / yr
$29K$266K
Most Likely Range
Possible Range
See More Insights

Lead Receptionist Career Path

Learn how to become a Lead Receptionist, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L4
Lead Receptionist
$51,389/yr
L5
Receptionist V
$56,960/yr
L7
L4

Average Years of Experience

0 - 1
51%
2 - 4
38%
5 - 7
0%
8+
11%
Not including years spent in education and/or training
See Career Path

Lead Receptionist Insights

Read what Lead Receptionist professionals have to say about their job experiences and view top companies for this career.
MedRite Urgent CareMedRite Urgent Care
Front Desk Receptionist
Mar 17, 2022

“I got along with everyone and the urgent i worked at was amazing the front end got along Great”

Trillium DentalTrillium Dental
Medical Reception
Oct 20, 2021

“I liked the work and I liked the patience and my boss was cool so I guess no issues”

Rapport (London)Rapport (London)
Front Desk Receptionist
Jul 25, 2022

“They give opportunities to people coming from different industries and it is a good first step in your corporate career”

Holiday Inn ExpressHoliday Inn Express
Front Desk Receptionist
Jan 27, 2021

“Pay wasn’t super great but it was a good job while going to school.”

Andrew Lin MD
Medical Receptionist
Oct 18, 2021

“workers and doctor is nice and understanding; allows me to learn and make mistakes.”

The Law Offices of Shane SmithThe Law Offices of Shane Smith
Receptionist
Feb 2, 2021

“This is a great environment to work in and you truly feel supported and appreciated.”

Associated Construction and EngineeringAssociated Construction and Engineering
Front Desk Receptionist
Apr 25, 2021

“day weekends as they give me a great opportunity to balance my work and my life.”

HiltonHilton
Front Office Administration
Dec 1, 2020

“Hilton nurtures talent and recognizes personal interest and supports growth in one's career while at the organization.”

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Lead Receptionist Interviews

Frequently asked questions about the role and responsibilities of receptionists

Receptionists are gatekeepers. An office may have one main receptionist to handle general visitors and separate receptionists for its top executives. During the typical day of a receptionist, he or she takes phone calls, schedules appointments, and manages internal and external traffic within the office space. They are communicators who are skilled in overt and subtle conversation.

Though it's not necessarily reflected in their salary or title, receptionists can become the most powerful people in the office. Receptionists are aware of almost everything that occurs in the office. The advantages of being a receptionist are that they work fixed hours and are generously compensated for any overtime.

A receptionist's salary depends heavily on the employer and the importance of the role to the company. Receptionists who speak more than one language can expect a more generous salary package. The average salary for a receptionist is modest, estimated at $51,389 per year.

Working as a receptionist, you may bear the brunt of visitors' and supervisors' frustrations. One of the challenges of being a receptionist is juggling multiple schedules. Once you find an organizational system that works for you, handling the minutiae of the job could become easier. Receptionists are expected to be familiar with office scheduling software and have to make swift adjustments when schedules change.

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