What does a Relationship-Manager do?

Customer relationship managers serve a senior role in creating and guiding an organization’s customer relationship processes. They develop and oversee programs and systems to maintain customer interactions and support customer support operations. They establish and enforce standards and protocol for customer interactions. They play an active part in selecting programs and tools used for these tasks. They lead a team of customer relations specialists and support staff. In some organizations, they may have direct interaction with clients and be expected to nurture and grow those relationships.

Customer relationship managers typically have a bachelor’s degree in a business field, and a background in customer relations, ideally including roles with supervisory responsibilities. They must have an in-depth understanding of tactics and strategies that drive long-term customer relationships.

EducationBachelor's Degree
Work/Life Balance
3.3 ★
Total Pay--
Career Opportunity
3.5 ★
Avg. Experience2-4 years

How much does a Relationship-Manager make?

Confident
$88,836 /yr
Total Pay
$64,323
 /yr

Base Pay

+
$24,513
 /yr

Additional Pay

$88,836

 / yr
$54K$149K
Most Likely Range
Possible Range
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Relationship-Manager Career Path

Learn how to become a Relationship-Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Customer Relationship Manager
$72,485/yr
Senior Customer Relationship Manager
$95,885/yr
Relationship-Manager

Years of Experience Distribution

0 - 1
27%
2 - 4
41%
5 - 7
20%
8+
12%
Not including years spent in education and/or training

Relationship-Manager Insights

Read what Relationship-Manager professionals have to say about their job experiences and view top companies for this career.
KOKO NetworksKOKO Networks
Agent Relationship Manager
Jan 22, 2021

“A close and tight team to work with where you get to interact and know almost everyone.”

Mahindra Holidays & ResortsMahindra Holidays & Resorts
Relationship Manager
Nov 19, 2020

“There is no work life balance something you have to be work 14 hrs and there is no holidays”

Conexus Credit UnionConexus Credit Union
Relationship Manager
Aug 12, 2020

“Compensation and vacation are better than the banks but not the best in the credit union system.”

Fidelity InvestmentsFidelity Investments
Relationship Manager
Oct 18, 2022

“This role varies from one branch to another and depends a great deal on your branch manager.”

HDB Financial ServicesHDB Financial Services
Credit Relationship Manager
Nov 18, 2020

“Best yearly bonus/ If your learner this is the best place to learn and earn.”

Mangla Apparels India
Relationship Executive
Feb 1, 2021

“Good company to start your career if you're Fresher and want to learn something in all aspects.”

HelloHeroHelloHero
Relationship Manager
Apr 14, 2022

“I have a great team and would love to be able to meet face to face someday.”

HDFC BankHDFC Bank
PREFFERED RELATIONSHIP Manager
Sep 16, 2021

“It was my first job and best learning experience I have gained .Good support from seniors.”

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Relationship-Manager Interviews

Frequently asked questions about the roles and responsibilities of a Relationship-Manager

When working as a Relationship-Manager, the most common skills you will need to perform your job and for career success are Expense Control, PharmD, Business Plans, Business Units, and Military Experience.

The most similar professions to Relationship-Manager are:
  • Client Relationship Manager
  • Client Manager
  • Business Development Manager
  • Sales Manager

The most common qualifications to become a Relationship-Manager include a minimum of a Bachelor's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.

Related Careers

Client Relationship Manager
$87,036
13% skills overlap
Client Manager
$91,852
No skills overlap
Business Development Manager
$124,812
25% skills overlap
Sales Manager
$118,198

Relationship-Manager Jobs