What does a Senior Engagement Manager do?

An engagement manager is responsible for building a positive relationship with a client after they have signed a contract. They are responsible for solving any issue that a client experiences. A few of the main duties of an engagement manager are assigning company resources to the client, billing and invoicing the client, managing the client expectations, and working with the sales team. They also have to prepare reports on the progress of the project. Some of the jobs titles that an engagement manager could grow into are head of sales and head of customer relations.

An engagement manager should have 4 years of experience working in customer service as well as a bachelor's degree in business or marketing. One of the most important skills that an engagement manager will have is their ability to problem solve issues for the client. Another skill is communication as the engagement manager will need to be able to communicate effectively with the client.

What responsibilities are common for Senior Engagement Manager jobs?
  • Solve client issues
  • Assign resources from the company to the client
  • Invoice and bill client
  • Work with the sales team to find new clients
  • Ensure the contract is carried out correctly
  • Create a positive experience for clients
  • Find ways to upsell clients
  • Create reports on progress of the contract
What are the typical qualifications for Senior Engagement Manager jobs?
  • 4 years of experience in customer service
  • Ability to negotiate with clients
  • Ability to communicate effectively with clients
  • Proficiency in Microsoft suite
  • Ability to quickly solve problems
  • A positive upbeat attitude
  • Ability to juggle multiple projects at once
  • Great organizational skills
  • Experience managing projects
EducationBachelor's Degree
Work/Life Balance
3.7 ★
Total Pay--
Career Opportunity
3.8 ★
Avg. Experience2-4 years

How much does a Senior Engagement Manager make?

Confident
$200,402 /yr
Total Pay
$124,260
 /yr

Base Pay

+
$76,142
 /yr

Additional Pay

$200,402

 / yr
$121K$339K
Most Likely Range
Possible Range
See More Insights

Senior Engagement Manager Career Path

Learn how to become a Senior Engagement Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Senior Engagement Manager
$200,402/yr
Lead Engagement Manager
$97,298/yr
Senior Engagement Manager

Years of Experience Distribution

0 - 1
2%
2 - 4
56%
5 - 7
28%
8+
14%
Not including years spent in education and/or training

Senior Engagement Manager Insights

Read what Senior Engagement Manager professionals have to say about their job experiences and view top companies for this career.
CapgeminiCapgemini
Global Engagement Manager
Sep 18, 2020

“Excellent work life balance and One of the Top organisation in India to work with.”

ReibusReibus
Customer Engagement Representative
Jan 12, 2022

“The people here are really top notch and everyone makes an effort to help you learn.”

RecombinatorsRecombinators
Engagement Manager
Jul 19, 2022

“Recombinators has been the greatest decision i've made for my career and own personal growth.”

UNICEF USAUNICEF USA
Manager, Community Engagement Communications
Mar 15, 2021

“UUSA's mission really draws the best and brightest and my colleagues are such an amazing group to work with.”

WhiteHat JrWhiteHat Jr
User Engagement
Oct 13, 2021

“This will provide you with good opportunities in the future and shape your career in the right direction.”

Ear to the GroundEar to the Ground
Head of Engagement
Sep 8, 2022

“I've been given the opportunity to learn and grow and mould my career into something I love.”

Perot Museum of Nature and SciencePerot Museum of Nature and Science
Engagement Manager
Aug 18, 2020

“Absolutely the best thing about the museum: the people that you are likely to work alongside here are amazing.”

Stroke AssociationStroke Association
Engagement Officer
Dec 15, 2022

“Technology equipments not the best; Remote working sometimes can feel quite isolated; Career development option limited.”

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Senior Engagement Manager Interviews

Frequently asked questions about the roles and responsibilities of a Senior Engagement Manager

When working as a Senior Engagement Manager, the most common skills you will need to perform your job and for career success are SharePoint, MS Office Applications, Powerpoint, EXCEL Spreadsheets, and EXCEL.

The most similar professions to Senior Engagement Manager are:
  • Client Relationship Manager
  • Customer Relationship Manager
  • Technical Project Manager
  • Program Manager

The most common qualifications to become a Senior Engagement Manager include a minimum of a Bachelor's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.

Related Careers

Client Relationship Manager
$87,428
13% skills overlap
Customer Relationship Manager
$72,360
No skills overlap
Technical Project Manager
$139,200
13% skills overlap
Program Manager
$99,615
13% skills overlap

Senior Engagement Manager Jobs