What does an Applications Support do?
Applications support analysts oversee the installing, configuration, and implementation of computer applications. They evaluate an organization’s existing software and application setup and identify areas for potential improvement by making application changes. These analysts make recommendations as to the selection and customization of applications to best align with user needs and high-level goals related to budget and productivity. They provide ongoing assistance for application users, including troubleshooting problems and resolving issues.
Applications support analysts typically have a bachelor’s degree in a computer science field, or a technical degree/certification combined with equivalent professional experience. They often will have previously worked in tech support, as an applications specialist, or in another related role. These roles require expertise in installing, implementing, and troubleshooting software applications. These analysts must have excellent communication and customer support skills.
- Maintain required paperwork: daily logs, progress notes, incident reporting.
- Diagnose and respond to customer support service call requests.
- Ensure change management process is followed and production change documentation follows.
- Ensure proper documentation for recordkeeping, change control, and configuration maintenance.
- Propose (and in some cases implement) solutions in a team setting, backed by compelling analysis).
- Strive to minimize total systems cost, while maximizing production.
- Select to-do tasks from a list to complete by due dates.
- Implement developed applications and provide customer support of applications.
- Bachelor's or Graduate's Degree in computer science, information technology, or mathematics or equivalent experience.
- Experience with Linux, UNIX, Oracle Siebel, and Python.
- Fluency in scripting using assigned software.
- Familiar with cloud software and applications.
- Possesses strong time management and collaboration skills.
- A critical thinker and problem solver.
- Use leadership skills to diagnose and assist with issues.
How much does an Applications Support make?
Applications Support Career Path
Learn how to become an Applications Support, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Average Years of Experience
Applications Support Insights
“Average pay is £75 a day which I think for such a demanding role is not enough”
“Some really good people work here and try to do their best to succeed but get pushed down.”
“Everyone really pulls together in order to achieve objectives and deliver amazing support to clients and customers.”
“There's very limited opportunity for me to advance my career so I needed to look for it elsewhere.”
“Staff refuse to teach you because they don’t want you to have a higher ticket count than them.”
“There's always opportunities to grow and advance in your career with the firm growing and new projects being brought in.”
“Most people however are really nice and easy to work with.”
“Flexible and decent pay.”
Applications Support Interviews
Frequently asked questions about the roles and responsibilities of an Applications Support
- Applications Support Specialist
- Applications Consultant
- Support Specialist
- Support Consultant