What does an Applications Support Specialist do?
Applications support specialists provide assistance related to the installation, operation, and maintenance of computer software application programs. They are typically the contact person who would receive and handle support tickets and resolve support-related issues. They may provide hands-on technical maintenance or walk users through a troubleshooting and resolution process by phone or through electronic platforms such as real-time chat. They may track support records and analyze data to identify patterns of common issues.
Applications support specialists often have at least an associate degree or technical degree/certification in a computer or IT discipline, or an equivalent amount of work experience. They must have in-depth familiarity with common software applications and related tools, particularly those considered essential or standard in that industry or organization. These roles require strong communication skills and advanced customer service capabilities.
- Develop and implement a quality assurance process to include outreach.
- Participate as a member of Tier I Help Desk support team
- Bachelor's Degree in computer science.
- Expertise with SQL and common programming languages.
How much does an Applications Support Specialist make?
Applications Support Specialist Career Path
Learn how to become an Applications Support Specialist, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Applications Support Specialist Insights
“Training was good enough to be able to start work and know hat you have to do.”
“The training was rushed and I didn't really get a chance to familiarize myself with the product.”
“Toxic management pushing higher KPIs (6.5 billable hours per day when I started).”
“Good good good good good”
“it is an entry level position but even for someone out of college pay could be better.”
“not able to work from home until been trained”
“Great team to work with everyday”
“Good salary with good work”
Applications Support Specialist Interviews
Frequently asked questions about the roles and responsibilities of an Applications Support Specialist
- Applications Consultant
- Support Technician
- Support Specialist
- Support Consultant