What does an Applications Support Specialist do?

Applications support specialists provide assistance related to the installation, operation, and maintenance of computer software application programs. They are typically the contact person who would receive and handle support tickets and resolve support-related issues. They may provide hands-on technical maintenance or walk users through a troubleshooting and resolution process by phone or through electronic platforms such as real-time chat. They may track support records and analyze data to identify patterns of common issues.

Applications support specialists often have at least an associate degree or technical degree/certification in a computer or IT discipline, or an equivalent amount of work experience. They must have in-depth familiarity with common software applications and related tools, particularly those considered essential or standard in that industry or organization. These roles require strong communication skills and advanced customer service capabilities.

What responsibilities are common for Applications Support Specialist jobs?
  • Develop and implement a quality assurance process to include outreach.
  • Participate as a member of Tier I Help Desk support team
What are the typical qualifications for Applications Support Specialist jobs?
  • Bachelor's Degree in computer science.
  • Expertise with SQL and common programming languages.
Work/Life Balance
3.4 ★
Total Pay--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

How much does an Applications Support Specialist make?

$75,497 /yr
Total Pay

Base Pay


Additional Pay


 / yr
Most Likely Range
Possible Range
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Applications Support Specialist Career Path

Learn how to become an Applications Support Specialist, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Applications Support Specialist

Years of Experience Distribution

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training

Applications Support Specialist Insights

Read what Applications Support Specialist professionals have to say about their job experiences and view top companies for this career.
Swingtech ConsultingSwingtech Consulting
Applications Support Specialist
Nov 1, 2021

“Training was good enough to be able to start work and know hat you have to do.”

application support specialist
Mar 21, 2023

“The training was rushed and I didn't really get a chance to familiarize myself with the product.”

Behaviour Support Practitioner
Feb 15, 2023

“Toxic management pushing higher KPIs (6.5 billable hours per day when I started).”

Zenith InfotechZenith Infotech
Applications Support Specialist
Jun 13, 2021

“Good good good good good”

University of MiamiUniversity of Miami
Applications Support Specialist
Jun 22, 2021

“it is an entry level position but even for someone out of college pay could be better.”

Real Therapy SolutionsReal Therapy Solutions
Behaviour Support Practitioner
Apr 25, 2023

“not able to work from home until been trained”

Applications Support Specialist
Apr 23, 2021

“Great team to work with everyday”

Systems and Applications support specialist
Apr 14, 2022

“Good salary with good work”

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Applications Support Specialist Interviews

Frequently asked questions about the roles and responsibilities of an Applications Support Specialist

The most similar professions to Applications Support Specialist are:
  • Applications Consultant
  • Support Technician
  • Support Specialist
  • Support Consultant

Related Careers

Applications Consultant
No skills overlap
Support Technician
No skills overlap
Support Specialist
No skills overlap
Support Consultant
No skills overlap

Applications Support Specialist Jobs