What does an Applications Support Specialist do?

Applications support specialists provide assistance related to the installation, operation, and maintenance of computer software application programs. They are typically the contact person who would receive and handle support tickets and resolve support-related issues. They may provide hands-on technical maintenance or walk users through a troubleshooting and resolution process by phone or through electronic platforms such as real-time chat. They may track support records and analyze data to identify patterns of common issues.

Applications support specialists often have at least an associate degree or technical degree/certification in a computer or IT discipline, or an equivalent amount of work experience. They must have in-depth familiarity with common software applications and related tools, particularly those considered essential or standard in that industry or organization. These roles require strong communication skills and advanced customer service capabilities.

EducationBachelor's Degree
Work/Life Balance
3.5 ★
Salary Range--
Career Opportunity
3.2 ★
Avg. Experience2-4 years

Applications Support Specialist Salaries

Average Base Pay

$61,990 /yr
Same as national average
Not including cash compensation
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$41K
Median: $62K
$95K
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Glassdoor Estimated Salary

Applications Support Specialist Career Path

Learn how to become an Applications Support Specialist, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Applications Support Specialist
$61,990/yr
L3
See Career Path

Applications Support Specialist Insights

Read what Applications Support Specialist professionals have to say about their job experiences and view top companies for this career.
Swingtech ConsultingSwingtech Consulting
Applications Support Specialist
Nov 1, 2021

“Training was good enough to be able to start work and know hat you have to do.”

Zenith InfotechZenith Infotech
Applications Support Specialist
Jun 13, 2021

“Good good good good good”

Carr GommCarr Gomm
Support Practitioner
Sep 20, 2019

“Good opportunities for learning and development”

Orangetheory FitnessOrangetheory Fitness
Applications Support Specialist
Jun 6, 2020

“Overtime is not really optional but expected.”

University of MiamiUniversity of Miami
Applications Support Specialist
Jun 22, 2021

“it is an entry level position but even for someone out of college pay could be better.”

DHLDHL
Applications Support Specialist
Apr 23, 2021

“Great team to work with everyday”

The Richmond Fellowship ScotlandThe Richmond Fellowship Scotland
Support Practitioner
Jan 15, 2021

“Great people to work with”

Compassion InternationalCompassion International
Applications/Support Specialist
Dec 21, 2020

“Compassion is the best place to work”

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Applications Support Specialist Interviews

Related Careers

Applications Consultant
$91,011
13% skills overlap
Project Manager
$88,907
No skills overlap
Program Manager
$96,347
13% skills overlap
Consultant
$90,490
13% skills overlap

Applications Support Specialist Jobs

Frequently asked questions about the roles and responsibilities of an applications support specialist

When working as an applications support specialist, the most common skills you will need to perform your job and for career success are UNIX Linux, JAVA, Windows Operating Systems, Excellent Organizational, and Written Communication.

The most similar professions to applications support specialist are:
  • Applications Consultant
  • Project Manager
  • Program Manager
  • Consultant

The most common qualifications to become an applications support specialist include a minimum of a Bachelor's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.