What does an Appointment Setter do?

Schedulers are administrative professionals who schedule and arrange appointments for a variety of purposes: meetings, appointments or even the production of manufactured goods. As a scheduler, your main function is to schedule appointments, project timelines, meetings or anything else required by the company or organization that employs you. Schedulers can work in a variety of settings including hospitals, trucking companies, manufacturing companies and retail settings. If you gain administrative experience through staff supervision or secretarial work, you may eventually become a scheduler. Schedulers can move higher up in their administrative roles, eventually becoming essential members of management or running entire companies.

Most schedulers are required to hold at least a high school degree or GED. It's also beneficial to complete college work related to the business or industry you represent. Besides having a firm grasp on the industry, schedulers should understand the needs of the company and customer base in order to schedule efficiently. As a scheduler, you should also possess excellent organizational skills and the ability to multitask.

What responsibilities are common for Appointment Setter jobs?
  • Speak with customers over the phone in order to schedule, remind and follow up on appointments
  • email or mail reminders to customers or clients when appropriate
  • Add, cancel or make changes to appointments in the organization's schedule
  • Perform patient intake, including the completion and filing of all necessary records
  • Resolve appointment conflicts for staff and customers or clients
  • Schedule staff coverage in order to ensure the company's best operations standards
  • Produce and process schedules and reports as they are requested by administrative staff, customers or clients
  • schedule the manufacturing production or transfer (i.e. trucking) of products
What are the typical qualifications for Appointment Setter jobs?
  • A college degree in the organization's industry, administration or a related field is beneficial
  • General math skills and experience working with data
  • Computer competency for data entry and the production of reports and schedules
  • Excellent communication skills in customer service and experience working as a company team member
  • Ability to fulfill the company's standards and values when performing scheduling tasks
  • Display kindness and be open to providing scheduling accommodations to customers, clients or staff
  • Have an eye for detail and organization
  • Ability to perform more than one task at a time and solve problems quickly
  • Schedule project timelines in order to predict the finish date for larger projects
EducationBachelor's Degree
Work/Life Balance
3.3 ★
Total Pay--
Career Opportunity
3.2 ★
Avg. Experience2-4 years

How much does an Appointment Setter make near United States?

$55,765 /yr
Total Pay

Base Pay


Additional Pay


 / yr
Most Likely Range
Possible Range
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Appointment Setter Career Path

Learn how to become an Appointment Setter, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Senior Scheduler
Lead Scheduler
Appointment Setter

Years of Experience Distribution

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training

Appointment Setter Insights

Read what Appointment Setter professionals have to say about their job experiences and view top companies for this career.
Blue Raven SolarBlue Raven Solar
Appointment Setter
Jul 27, 2022

“Some of the best most helpful and friendly people I have ever had the pleasure to work with.”

Lifetime SolutionsLifetime Solutions
Appointment Setter
Jun 12, 2023

“He was always encouraging and the training was thorough and actually helped on the job.”

Appointment Setter
Jan 10, 2022

“Pay is fair but its necessary to go above and beyond to really capture the extra bonuses and commissions.”

Elevance HealthElevance Health
Workforce Management Scheduling Analyst II
Aug 20, 2023

“Enjoy my peers and my manager is the best I’ve ever had the pleasure to work for.”

Plant Scheduler
Oct 4, 2021

“Can be difficult to disconnect from work and create a good balance between work and home life.”

Harmony Bay WellnessHarmony Bay Wellness
Scheduling Coordinator
Feb 3, 2023

“Communication isn’t the best but honestly they are trying and it’s getting better.”

Executive Trainee (ET-CD)
Aug 24, 2021

“Best learning curve in the FMCG industry if you want to start your career in sales”

Moffitt Cancer CenterMoffitt Cancer Center
Feb 21, 2022

“I would say it’s one of the best hospital systems to work for in Florida”

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Appointment Setter Interviews

Frequently asked questions about the roles and responsibilities of an Appointment Setter

When working as an Appointment Setter, the most common skills you will need to perform your job and for career success are Microsoft Office Suite, Schedules, Excellent Customer Service, Microsoft Outlook, and Excellent Communication.

The most similar professions to Appointment Setter are:
  • Demand Planner
  • Planner
  • Supply Chain Manager
  • Production Planner

The most common qualifications to become an Appointment Setter include a minimum of a Bachelor's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.

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Demand Planner
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Appointment Setter Jobs