What does an Associate Front Desk Agent do?

A front desk agent is responsible for checking hotel guests in and out of their rooms. They are responsible for ensuring that every single guest has an enjoyable experience at the hotel. A few of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls. They also have to store any luggage as needed by guests. Some of the jobs titles that a front desk agent could grow into are hotel manager and general manager.

A front desk agent does not need any experience but should have a high school degree or GED equivalent. One of the most important skills that a front desk agent will have is attention to detail. Another skill is organization as the front desk agent will have to keep track of guests and their requests.

What responsibilities are common for Associate Front Desk Agent jobs?
  • Check guests in and out of their rooms
  • Answer any questions guests have
  • Make recommendations for activities and restaurants
  • Store any luggage guests have
  • Answer the phone and direct the call
  • Take reservations on the phone
  • Arrange transportation for guests
  • Maintain the record of guests that have checked in and out
What are the typical qualifications for Associate Front Desk Agent jobs?
  • High school diploma or GED equivalent
  • Excellent customer service skills
  • Amazing interpersonal abilities
  • Top-of-the-line organizational skills
  • Ability to handle multiple tasks at once
  • Amazing time management skills
  • A degree in hotel management is preferred
  • Incredibly detail oriented
  • Able to work nights and weekends
EducationGED / High School Degree
Work/Life Balance
3.4 ★
Total Pay--
Career Opportunity
3.1 ★
Avg. Experience8+ years

How much does an Associate Front Desk Agent make?

There are no current reports for Associate Front Desk Agent salaries. You can add additional job titles in your job preferences to see related salary information.

Associate Front Desk Agent Career Path

Learn how to become an Associate Front Desk Agent, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Associate Front Desk Agent
$51,224/yr
L3
L2

Average Years of Experience

0 - 1
30%
2 - 4
21%
5 - 7
0%
8+
49%
Not including years spent in education and/or training
See Career Path

Associate Front Desk Agent Insights

Read what Associate Front Desk Agent professionals have to say about their job experiences and view top companies for this career.
Country Inn & Suites by RadissonCountry Inn & Suites by Radisson
Front Desk Agent
Mar 25, 2021

“Terrible pay but if you're a college student with little to no bills it's perfect.”

North Carolina State UniversityNorth Carolina State University
Front Desk Attendant
Mar 10, 2021

“Working at the front desk is not strenuous and I enjoy my time helping people in their studios.”

Hagie ManufacturingHagie Manufacturing
Front Desk
Jul 24, 2020

“This was my first job right out of high school and it was a great working experience.”

Sage HospitalitySage Hospitality
Front Desk Agent
Feb 11, 2022

“employee receives praise from GM for going above and beyond yet receives no actual incentive for doing well).”

Sleep Inn & SuitesSleep Inn & Suites
Front Desk Agent
Dec 9, 2019

“workers and expectations from owners and management to preform duties outside of your job description and pay.”

Omni HotelsOmni Hotels
Front Desk Agent
Jun 8, 2021

“Management choice wasn’t the best and some of the guests were rude for no reason.”

La Villa Hospitality
Front Office Associate
Dec 7, 2021

“These hotels don't have a proper parking rest all fine as a 2 star property”

New Hampshire Neurospine Institute
Front Desk Coordinator
Jul 26, 2021

“No nights no weekends is nice but the stress here for little pay is not worth it.”

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Associate Front Desk Agent Interviews

Frequently asked questions about the roles and responsibilities of an Associate Front Desk Agent

When working as an Associate Front Desk Agent, the most common skills you will need to perform your job and for career success are Computer Literate, Problem Resolution, Strong WORK Ethic, Excellent Communication, and Excellent Customer Service.

The most similar professions to Associate Front Desk Agent are:
  • Receptionist
  • Front Desk Manager
  • Administrative Assistant
  • Executive Assistant

The most common qualifications to become an Associate Front Desk Agent include a minimum of a GED / High School Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.

Related Careers

Receptionist
$49,494
38% skills overlap
Front Desk Manager
$59,315
No skills overlap
Administrative Assistant
$62,698
13% skills overlap
Executive Assistant
$74,668

Associate Front Desk Agent Jobs