What does a Technical Support Associate do?
A Technical Support Specialist is hired by a company to oversee and maintain their computer hardware and software systems. Their skills are an asset to the company, as they aid in resolving technical issues concerning customer's accounts or company software infrastructure. A Technical Support Specialist will also support computer software integration by diagnosing and troubleshooting common problems. Employees holding this job title generally begin in IT or IT Assistant roles.
A high school diploma is required with bachelor's degree in Computer Science or closely related degree being strongly preferred. Many companies also require certification in industry-specific networks or operating systems. Individuals with a strong customer service background and a positive outlook on problem-solving tend to excel in the position of a Technical Support Specialist.
Technical Support Associate Salaries
Average Base Pay
Technical Support Associate Career Path
Learn how to become a Technical Support Associate, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Technical Support Associate Insights
“I don't feel stuck in a dead end job and the progression scheme is transparent and easily understandable.”
“I was a mechanical engineering intern and learned a TON and pay was great!!”
“My recruiter Jordan was absolutely amazing and I loved the job that was found for me.”
“Adaptation to digital tools and new procedures is very slow and there is no career path.”
“The company is highly technically advanced and they use some of the best and latest tools and technologies.”
“Working with TaxDome is an amazing experience and I am planning to work full time soon.”
“I strongly believe Prometheus is a great company to start developing a professional career and I would definitely recommend it.”
“Everyone I deal with has a great attitude and are very professional to work with.”
Technical Support Associate Interviews
Technical Support Associate Jobs
Frequently asked questions about the roles and responsibilities of an associate technical support
When working as an associate technical support, the most common skills you will need to perform your job and for career success are Ios Android, Operating Systems, MS Windows, Tablets, and Written Communication.
- Technical Support Engineer
- Helpdesk Technician
- Technical Support Manager
- Support Engineer
The most common qualifications to become an associate technical support include a minimum of a Bachelor's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.