What does a Technical Support Associate do?

A Technical Support Specialist is hired by a company to oversee and maintain their computer hardware and software systems. Their skills are an asset to the company, as they aid in resolving technical issues concerning customer's accounts or company software infrastructure. A Technical Support Specialist will also support computer software integration by diagnosing and troubleshooting common problems. Employees holding this job title generally begin in IT or IT Assistant roles.

A high school diploma is required with bachelor's degree in Computer Science or closely related degree being strongly preferred. Many companies also require certification in industry-specific networks or operating systems. Individuals with a strong customer service background and a positive outlook on problem-solving tend to excel in the position of a Technical Support Specialist.

  • Install and configure computer systems and applications within the company
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges
  • Actively update, maintain and monitor all aspects of computer networks
  • Resolve technical issues related to network interruptions
  • Attend in-person meetings with clients to analyze, troubleshoot and diagnose hardware problems
  • Maintain a working log detailed all required system updates, as well as the date of completion
  • Organize and file documentation pertaining to warranties and instructional guides for computer hardware
  • Assist management in creating training materials pertaining to computer troubleshooting and usage
  • A bachelor's degree in computer science or related technology field is preferred
  • Industry-specific certification in relevant computer languages or software may be required
  • 1-3 years of relevant experience in a customer focused position involving technical knowledge of a companies' products and services
  • Time-management skills and the ability to establish reasonable and attainable deadlines for resolution
  • Comfortable working in and assisting others through company help desk software, such as Zendesk in addition to other remote access desktop programs
  • Accept constructive criticism and customer feedback regarding their experience with software or IT services
  • Extensive experience working with different operating systems including Windows and Mac OS
  • Professional written and interpersonal skills are essential when communicating with customers and clients
  • Ability to prioritize and manage several milestones and projects efficiently
EducationBachelor's Degree
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience8+ years

Technical Support Associate Salaries

Average Base Pay

$43,172 /yr
Same as national average
Not including cash compensation
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Median: $43K
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Glassdoor Estimated Salary

Technical Support Associate Career Path

Learn how to become a Technical Support Associate, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Associate Technical Support Specialist
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Technical Support Associate Insights

Read what Technical Support Associate professionals have to say about their job experiences and view top companies for this career.
Epos NowEpos Now
Technical Support
Nov 4, 2019

“I don't feel stuck in a dead end job and the progression scheme is transparent and easily understandable.”

Technical Co-Op
Mar 29, 2020

“I was a mechanical engineering intern and learned a TON and pay was great!!”

Insight GlobalInsight Global
Technical Support Specialist
Sep 11, 2019

“My recruiter Jordan was absolutely amazing and I loved the job that was found for me.”

Schneider ElectricSchneider Electric
Technical Support Analyst
Apr 30, 2021

“Adaptation to digital tools and new procedures is very slow and there is no career path.”

Senior Technical Support Specialist
May 17, 2021

“The company is highly technically advanced and they use some of the best and latest tools and technologies.”

Technical Support
Apr 5, 2021

“Working with TaxDome is an amazing experience and I am planning to work full time soon.”

Prometheus GroupPrometheus Group
Technical Support
Aug 14, 2020

“I strongly believe Prometheus is a great company to start developing a professional career and I would definitely recommend it.”

Clearstream Energy ServicesClearstream Energy Services
Technical Support
Mar 30, 2020

“Everyone I deal with has a great attitude and are very professional to work with.”

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Technical Support Associate Interviews

Related Careers

Technical Support Engineer
13% skills overlap
Helpdesk Technician
13% skills overlap
Technical Support Manager
Support Engineer
13% skills overlap

Technical Support Associate Jobs

Frequently asked questions about the roles and responsibilities of an associate technical support

When working as an associate technical support, the most common skills you will need to perform your job and for career success are Ios Android, Operating Systems, MS Windows, Tablets, and Written Communication.

The most similar professions to associate technical support are:
  • Technical Support Engineer
  • Helpdesk Technician
  • Technical Support Manager
  • Support Engineer

The most common qualifications to become an associate technical support include a minimum of a Bachelor's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.