What does an Attendant do?
Attendants perform a variety of customer support and service tasks in a broad range of settings, including hotels, dining establishments, parking operations, outdoor facilities, and retail businesses. They assist clients, provide information, and ensure orderly and efficient operations. Some attendant positions also involve performing maintenance or housekeeping duties or fulfilling a security role. They complete and organize paperwork and documentation. They may be responsible for maintaining inventory and ordering supplies.
Attendants have a high school diploma, and often have a background in customer relations, maintenance, or logistics. These roles require excellent customer relations skills and strong attention to detail. Some roles may involve standing for long periods of time or performing physically strenuous tasks. Must be able to remain focused and organized in a fast-paced environment.
- Take the daily inventory of available products.
- Train, monitor, and coach performance of all sales and service staff.
- Move stock into, out of, and around the work center.
- Perform other clerical receptionist duties such as filing, photocopying, collating, faxing etc.
- Maintain safe and clean reception area by complying with procedures, rules, and regulations.
- Manage wait time and create an inviting atmosphere that will also create a great work environment.
- Inform clients and staff of all products available for retail purchase when appropriate.
- Provide cleaning and basic maintenance to equipment if needed.
- Escalate customer complaints to the site manager when appropriate.
- Monitor daily, weekly or monthly facility maintenance of equipment/machinery.
- Work safely and report safety or maintenance issues to management.
- Handle administrative tasks including inventory and reporting.
- Answer phones, book appointments, sell memberships, gift cards and upgrades.
- GED or High School Degree in information technology or equivalent experience.
- Decision making and problem solving with composure and a positive attitude.
- A strong work ethic and strict attention to details.
- Familiar with safety protocols and best practices such as sanitizing.
- Strong time management skills.
- Comfortable with problem solving and multitasking.
How much does an Attendant make?
Base Pay
Additional Pay
$36,070
/ yrAttendant Career Path
Learn how to become an Attendant, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Attendant Insights
Blue Mountain Resort (PA)“Working at blue mountian is the best most people are nice and i enjoyed my time there”
Delaware North“good job and there are really good people there to help and new people to meet.”
Shore & Country Club“Very nice people to work with and enjoyed meeting with new members each and every day.”
Wentworth By The Sea Country Club“It is a great summer job for college students to make some money and enjoy working at a beautiful course.”
Oberlin College“The job isn't hard and is a great way to earn some money in college.”
“Got to work with some really great people and have made some long life mates.”
Walmart“Managers up front can forget about you being all of the way outside of the big store”
Grand Wailea Resort“During probation (3 months) the pay is $18 (if I remember correctly).”
Frequently asked questions about the roles and responsibilities of an Attendant
- Team Member
- Cashier
- Sales Representative
- Regional Sales Manager