What does a Business Relationship Manager do?

Business relationship managers establish and maintain connections to and between internal units or external clients with the goal of encouraging an efficient, positive workflow. They often serve as a liaison who synchronizes the work of multiple teams, staff members, or external contacts. They identify potential areas of conflict and create proactive solutions, while also resolving existing challenges. Their role also includes evaluating current processes to pinpoint opportunities for improved revenue or increased productivity.

Business relationship managers typically have at least a bachelor’s degree, often in a business or technology field. These roles require strong project management skills and the ability to understand the comprehensive business operation and its critical processes. These managers must be adept at problem solving and conflict resolution and must be comfortable working with internal and external stakeholders.

What responsibilities are common for Business Relationship Manager jobs?
  • Conduct discovery meetings, prepare presentations, follow up on client contacts and implement solutions.
  • Optimize strategic partner and affiliate conversion funnels, collaborate experiments and tests.
  • Lead activities and facilitates relationships with business leaders and teams independently.
  • Effectively assemble and lead advisory team of partners in addressing client needs.
  • Follow a disciplined relationship development process by identifying steps/strategies necessary to effectively maintain and build relationships with clients and prospects.
  • Manage client communications calendar, including newsletters, customer satisfaction surveys, client engagement webinars and plan updates.
  • Provide routine rounding with business, ensuring ongoing communication with business partners, understands business functions and assists with business priority definition.
  • Demonstrate knowledge of how the core business areas' applications and support systems are structured, how various components and parts interact, as well as what protocols and interfaces are used for communications and cooperation between components.
  • Implement defined sales processes with prospective and existing clients.
What are the typical qualifications for Business Relationship Manager jobs?
  • Bachelor's Degree in business or computer science.
  • Strong command of English language and good communication skills.
  • Superior problem solving and critical thinking abilities.
  • Business process analysis and business continuity management expertise.
  • Demonstrated careful attention to detail and leadership skills.
  • Comfortable onboarding and interfacing with clients.
Education--
Work/Life Balance
3.7 ★
Total Pay--
Career Opportunity
3.7 ★
Avg. Experience5-7 years

How much does a Business Relationship Manager make?

Confident
$135,764 /yr
Total Pay
$96,683
 /yr

Base Pay

+
$39,081
 /yr

Additional Pay

$135,764

 / yr
$82K$230K
Most Likely Range
Possible Range
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Business Relationship Manager Career Path

Learn how to become a Business Relationship Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Business Relationship Manager

Years of Experience Distribution

0 - 1
1%
2 - 4
30%
5 - 7
41%
8+
28%
Not including years spent in education and/or training

Business Relationship Manager Insights

Read what Business Relationship Manager professionals have to say about their job experiences and view top companies for this career.
FABFAB
AVP- Business Relationship Manager
Jan 24, 2022

“Good Career Growth and Development”

S&T BancorpS&T Bancorp
Business Relationship Manager
Aug 2, 2022

“Zero and I mean zero loyalty almost a what have you done for me lately mentality.”

Protein WorksProtein Works
Influencer Manager
Sep 17, 2022

“Its great to be working with such an exciting brand with such amazing products.”

Cetera Financial GroupCetera Financial Group
Vice President, Relationship Management
Nov 27, 2020

“Experienced financial advisors that are good to work with.”

CitizensCitizens
AVP- Business Relationship Manager
Apr 18, 2022

“Uncapped bonus potential is phenomenal.”

PulpkeyPulpkey
Influencer Manager
Feb 26, 2022

“Everyone in this organisation are so helpful to each other which is really hard to find any where else.”

William Schwitzer & AssociatesWilliam Schwitzer & Associates
Institutional Relationship Manager
Apr 21, 2020

“I get along easily with everyone and I love the team I work with.”

Frost BankFrost Bank
Associate Relationship Manager
Dec 2, 2021

“The culture is fantastic and you will work with some of the best people.”

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Business Relationship Manager Interviews

Frequently asked questions about the roles and responsibilities of a Business Relationship Manager

The most similar professions to Business Relationship Manager are:
  • Customer Relationship Manager
  • Client Relationship Manager
  • Sales Manager
  • Sales Representative

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