What does a Call Center Agent do?
A Call Center Representative is part of a large team that handles phone calls at a call center. Call centers can range in their specialty. Customer service, technical help, sales, and political call centers are among the most popular. As a Call Center Representative, you will be responsible for answering or making calls to or from customers. Once a customer is on the line you will be tasked with providing them with information, services or troubleshooting assistance.
There are no educational requirements to become and Call Center Representative. However, since it is a phone based job, superb verbal communications skills are a must for this position. While some people can and do work remotely, most employees work at large call centers where they are required to sit and work in a noisy environment for long periods. Candidates should possess the ability to maintain focus and stay on task.
Call Center Agent Salaries
Average Base Pay
Call Center Agent Career Path
Learn how to become a Call Center Agent, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Call Center Agent Insights
“The pay is pretty good and everyone I met and worked with was so nice.”
“The pay is not very competitive and it is not very fun do this particular type of telemarketing.”
“I have been working at Humana for 5 months and this is the best WFH job I had.”
“Training went really well and I thought I was gonna do great but I had issues with every.”
“Scott was a great person and always went above and beyond to make sure I was happy with my job.”
“I have been given such a great opportunity to grow and they do not let my inexperience stop that.”
“I love everyone i work with and it’s 100% the best job i’ve ever had.”
“The healthcare plan was not as good as what I could buy on the health exchange.”
Call Center Agent Interviews
Call Center Agent Jobs
Frequently asked questions about the roles and responsibilities of a call center agent
When working as a call center agent, the most common skills you will need to perform your job and for career success are Typing, Excellent Customer Service, Written Communication, Excellent Communication, and Bilingual.
- Customer Service Manager
- Support Manager
- Customer Relations
- Office Manager
The most common qualifications to become a call center agent include a minimum of a GED / High School Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.