Reservations agents assist customers or travelers who wish to make reservations with a hotel, airline, car rental company, or other travel service. They may work for a specific brand, property, or company, or may be independent and able to assist customers with reservations for a wide range of companies. They provide information, respond to customer inquiries and questions, investigate rate options and availability, and provide details on available options. They assist with booking the reservation and provide confirmation details. They can also help with changing or canceling an existing reservation.
Reservations agents typically have a high school diploma, although additional education or training is helpful. They must have excellent customer service and communication skills. Proficiency with computerized reservation platforms and common office software programs is helpful.
Average Years of Experience
Common Skill Sets