Claims managers oversee the processing of insurance claims to ensure the procedure is handled efficiently, accurately, and in a manner that protects the interests of the insured parties while also providing satisfactory customer service. They often serve as a liaison between clients, adjusters, service providers, and other parties who may be involved in a claim or an incident related to it.
Claims managers often have a bachelor’s degree, although some employers will accept an equivalent level of related professional experience. Most claims managers have a strong background in insurance or business fields. These roles require attention to detail, problem solving abilities, and excellent verbal and written communication skills. Some states have mandatory licensing requirements, but employers in other states may also requires their claims managers to be licensed or obtain other credentials.
Average Years of Experience