What does a Client Services Administrator do?
Service administrators provide administrative support and perform customer relations duties in the service department of an automotive shop or equipment repair facility. They support and work in close collaboration with the service manager. They greet and assist customers, coordinate appointments and services, and process service-related paperwork. They collect payment and complete payment processing transactions, maintain billing records and invoices, and handle light bookkeeping duties. They assist with resolving any customer concerns or issues, with the goal of maintaining high standards of customer satisfaction.
Service administrators typically have at least a high school diploma, although additional training or education is helpful. They commonly have a background in administrative support or customer service. They should have strong customer relations skills and proficiency with common office software programs such as Excel.
Client Services Administrator Salaries
Average Base Pay
Client Services Administrator Career Path
Learn how to become a Client Services Administrator, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.