What does a Collector do?
Collectors recover overdue payments and past due accounts by tracking debtors down using the phone or mail. They work with them to make payments, negotiate repayment plans, and encourage them to find alternative solutions. Collectors locate clients using skip tracing methods and often interview them over the phone once they connect with them. During the interviews, they establish the ability to pay and encourage clients to utilize options including a credit card to process payment. Collectors negotiate settlements and arrange client payments over a longer period and confirm information and payment agreements with them.
Collectors must comply with applicable laws, regulations, policies, and procedures and inform management regarding a strategy’s effectiveness with various accounts. Collectors report client information to creditors and convey delinquent accounts’ status while reporting repayment plans and negotiations. Collectors also stay mindful of clients’ possible fears about being contacted for past due accounts and sometimes refer them to debt counselors for additional assistance. Collectors need a minimum high school diploma, GED, or equivalency and previous work experience in customer service, sales, collections, or related fields
Average Base Pay
Collector Career Path
Learn how to become a Collector, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
“They are awesome and we’re able to help me find a job in line with my career path.”
“I was a highly respected employee and consistently recognized for my performance and work ethic.”
“The training is great and they really focus on getting you to work to your full potential.”
“Money is decent if you're entry level and don't want a real career.”
“Career development is highly encouraged meaning it is not uncommon for people to move around roles every 2”
“Some of the best opportunities working with some of the most elite individuals in the field.”
“Great work life balance; there isn't many days I ever feel work stressed.”
“The pay is better than average but you have to pass probation to get 18 per hour.”
Frequently asked questions about the roles and responsibilities of a collector
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