What does a Collector I do?

Collectors recover overdue payments and past due accounts by tracking debtors down using the phone or mail. They work with them to make payments, negotiate repayment plans, and encourage them to find alternative solutions. Collectors locate clients using skip tracing methods and often interview them over the phone once they connect with them. During the interviews, they establish the ability to pay and encourage clients to utilize options including a credit card to process payment. Collectors negotiate settlements and arrange client payments over a longer period and confirm information and payment agreements with them.

Collectors must comply with applicable laws, regulations, policies, and procedures and inform management regarding a strategy’s effectiveness with various accounts. Collectors report client information to creditors and convey delinquent accounts’ status while reporting repayment plans and negotiations. Collectors also stay mindful of clients’ possible fears about being contacted for past due accounts and sometimes refer them to debt counselors for additional assistance. Collectors need a minimum high school diploma, GED, or equivalency and previous work experience in customer service, sales, collections, or related fields

EducationBachelor's Degree
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.2 ★
Avg. Experience8+ years

Collector I Salaries

Average Base Pay

$32,511 /yr
Same as national average
Not including cash compensation
See More Insights
$26K
Median: $33K
$40K
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Glassdoor Estimated Salary

Collector I Career Path

Learn how to become a Collector I, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L3
Collector I
$32,511/yr
L4
Collector Ii
$36,513/yr
L5
Collector Iii
$39,383/yr
See Career Path

Collector I Insights

Read what Collector I professionals have to say about their job experiences and view top companies for this career.
Top Stack GroupTop Stack Group
Data Collector
Oct 8, 2019

“They are awesome and we’re able to help me find a job in line with my career path.”

AvidXchangeAvidXchange
Senior Payment Specialist
Jul 7, 2020

“I was a highly respected employee and consistently recognized for my performance and work ethic.”

CapifyCapify
Collections Senior
Feb 13, 2020

“The training is great and they really focus on getting you to work to your full potential.”

Core RecoveriesCore Recoveries
Collector
Nov 11, 2019

“Money is decent if you're entry level and don't want a real career.”

Cardinal HealthCardinal Health
Collections
Aug 25, 2021

“Career development is highly encouraged meaning it is not uncommon for people to move around roles every 2”

Preting ConsultingPreting Consulting
Senior Intelligence Collection Manager
Feb 11, 2021

“Some of the best opportunities working with some of the most elite individuals in the field.”

Franklin Collection ServiceFranklin Collection Service
Debt Collector
Jan 16, 2022

“There’s a good chance you won’t get a bonus if it’s not in tax season.”

MoneySolverMoneySolver
Collections Representative
Aug 2, 2021

“Great work life balance; there isn't many days I ever feel work stressed.”

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Collector I Interviews

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Collector I Jobs

Frequently asked questions about the roles and responsibilities of a collector i

When working as a collector i, the most common skills you will need to perform your job and for career success are Microsoft Office Suite, MS EXCEL, Excellent Customer Service, Problem Solving, and Outstanding Communication.

The most similar professions to collector i are:
  • Patient Account Representative
  • Office Manager
  • Executive Assistant
  • Administrative Assistant

The most common qualifications to become a collector i include a minimum of a Bachelor's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.