What does a Computer Support Specialist do?

Computer support specialists analyze, troubleshoot, and evaluate network programs on computers. They are vital to the routine maintenance of an organization's networks and perform tasks including file backups on a network.

Computer support specialists perform program maintenance daily, weekly, or monthly, and they are important members of the organization's disaster recovery efforts. They are responsible for solving information technology-related problems and issues quickly and efficiently. A computer support specialist may assist a user over the phone, using email, or during an in-person visit, and they can often assist with problems remotely. They test and evaluate an existing network system and perform regular maintenance to ensure a network operates correctly. They are sometimes responsible for conducting training sessions, for updating records and documentation libraries and testing software. They also solve hardware and technical issues and stay up-to-date on the latest technologies. Depending upon the employer, a bachelor’s degree or an associate’s degree is typically required.

What responsibilities are common for Computer Support Specialist jobs?
  • Assist with the organization of the leadership's time and maintain accurate schedules.
  • Organize work activities to ensure completion on time.
  • Sort and distribute incoming mail, records, and other materials.
  • Complete training as assigned by the company.
  • May diagnose equipment failures under the guidance of senior personnel and ensure equipment is running safely.
  • Support personnel using the network by answering questions and solving problems.
  • Provide administrative assistance/support to the department chairperson and departmental faculty, students and university clientele.
  • Follow and comply with all company and federally established policies and procedures. complete all applicable training courses assigned by the company.
  • Complete forms connected with work assignments according to established procedures.
  • Virtualization, Network routing, VLANs, VPNs, and network security duties.
  • Make arrangements for facilities and audiovisual equipment as needed.
  • Prepare routine to moderately complex correspondence, agendas, proposals, course materials, schedules, articles, meeting minutes, reports and other materials.
  • Ensure the quality of work, products and services as a first priority and comply or exceed all regulatory, safety, and GMP compliance standards.
  • Ensure files and records remain updated and are easily accessible.
  • Coordinate repairs/installations with facilities staff, contractors and users to minimize interruptions.
  • Verify all documents are signed and completed properly.
  • Maintain cooperative working relationships and an open line of communication with other departments.
  • Establish and maintain effective work relationships with those contacted in the performance of required duties.
  • Provide reception duties to clients and visitors of the agency.
  • Ensure manufacturing equipment is maintained and operating efficiently at all times and that the production schedule is maintained to meet site and business goals.
  • Develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties.
What are the typical qualifications for Computer Support Specialist jobs?
  • Bachelor's or Graduate's Degree in business, computer science, engineering or information technology, or equivalent experience.
  • Experience with cloud and Linux software and systems.
  • Prior experience working in a consulting position.
  • Demonstrated computer literacy skills alongside fluency in computing, writing protocols, and operating systems.
  • Experience working in continuous deployment.
  • Is a natural problem solver and leader with strict attention to detail and sound critical thinking skills.
Education--
Work/Life Balance
3.6 ★
Total Pay--
Career Opportunity
3.6 ★
Avg. Experience2-4 years

How much does a Computer Support Specialist make?

Computer Support Specialist Career Path

Learn how to become a Computer Support Specialist, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Computer Support Specialist

Years of Experience Distribution

0 - 1
25%
2 - 4
44%
5 - 7
10%
8+
21%
Not including years spent in education and/or training

Computer Support Specialist Insights

Read what Computer Support Specialist professionals have to say about their job experiences and view top companies for this career.
UniGroupUniGroup
Transportation Specialist
Nov 23, 2021

“Very established company with decades of transportation experience; Lot of resources to learn from and areas to takeaway further information to advance your career”

Province of Nova ScotiaProvince of Nova Scotia
Computer Officer
Jan 5, 2023

“if you looking for a place to work and raise a family this is the best place you could ever find”

SpaceXSpaceX
Integration Technician
Oct 3, 2020

“I quickly found new employment and they already treat me significantly better and not as though I’m worthless.”

Loretto HospitalLoretto Hospital
Computer Specialist Entry Level
Oct 7, 2020

“Good pay Good setting great”

Martin-BrowerMartin-Brower
Transportation Specialist
Oct 9, 2022

“Very nice place to work and climb up the ladder”

Zee Innovative DevelopmentsZee Innovative Developments
Cybersecurity Specialist
Oct 12, 2022

“Nice place to work and learn”

AmazonAmazon
Transportation Specialist
Oct 18, 2022

“It's a great place to work and work”

AbengoaAbengoa
International Transportation Specialist
Jul 31, 2022

“Nice people and nace projects”

See More

Computer Support Specialist Interviews

Frequently asked questions about the roles and responsibilities of a Computer Support Specialist

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Computer Support Specialist Jobs