What does a Computer Support Specialist do?
Computer support specialists analyze, troubleshoot, and evaluate network programs on computers. They are vital to the routine maintenance of an organization's networks and perform tasks including file backups on a network.
Computer support specialists perform program maintenance daily, weekly, or monthly, and they are important members of the organization's disaster recovery efforts. They are responsible for solving information technology-related problems and issues quickly and efficiently. A computer support specialist may assist a user over the phone, using email, or during an in-person visit, and they can often assist with problems remotely. They test and evaluate an existing network system and perform regular maintenance to ensure a network operates correctly. They are sometimes responsible for conducting training sessions, for updating records and documentation libraries and testing software. They also solve hardware and technical issues and stay up-to-date on the latest technologies. Depending upon the employer, a bachelor’s degree or an associate’s degree is typically required.
- Assist with the organization of the leadership's time and maintain accurate schedules.
- Organize work activities to ensure completion on time.
- Sort and distribute incoming mail, records, and other materials.
- Complete training as assigned by the company.
- May diagnose equipment failures under the guidance of senior personnel and ensure equipment is running safely.
- Support personnel using the network by answering questions and solving problems.
- Provide administrative assistance/support to the department chairperson and departmental faculty, students and university clientele.
- Follow and comply with all company and federally established policies and procedures. complete all applicable training courses assigned by the company.
- Complete forms connected with work assignments according to established procedures.
- Virtualization, Network routing, VLANs, VPNs, and network security duties.
- Make arrangements for facilities and audiovisual equipment as needed.
- Prepare routine to moderately complex correspondence, agendas, proposals, course materials, schedules, articles, meeting minutes, reports and other materials.
- Ensure the quality of work, products and services as a first priority and comply or exceed all regulatory, safety, and GMP compliance standards.
- Ensure files and records remain updated and are easily accessible.
- Coordinate repairs/installations with facilities staff, contractors and users to minimize interruptions.
- Verify all documents are signed and completed properly.
- Maintain cooperative working relationships and an open line of communication with other departments.
- Establish and maintain effective work relationships with those contacted in the performance of required duties.
- Provide reception duties to clients and visitors of the agency.
- Ensure manufacturing equipment is maintained and operating efficiently at all times and that the production schedule is maintained to meet site and business goals.
- Develop cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties.
- Bachelor's or Graduate's Degree in business, computer science, engineering or information technology, or equivalent experience.
- Experience with cloud and Linux software and systems.
- Prior experience working in a consulting position.
- Demonstrated computer literacy skills alongside fluency in computing, writing protocols, and operating systems.
- Experience working in continuous deployment.
- Is a natural problem solver and leader with strict attention to detail and sound critical thinking skills.
How much does a Computer Support Specialist make?
Computer Support Specialist Career Path
Learn how to become a Computer Support Specialist, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Computer Support Specialist Insights
UniGroup“Very established company with decades of transportation experience; Lot of resources to learn from and areas to takeaway further information to advance your career”
Province of Nova Scotia“if you looking for a place to work and raise a family this is the best place you could ever find”
SpaceX“I quickly found new employment and they already treat me significantly better and not as though I’m worthless.”
Loretto Hospital“Good pay Good setting great”
Martin-Brower“Very nice place to work and climb up the ladder”
Zee Innovative Developments“Nice place to work and learn”
Amazon“It's a great place to work and work”
Abengoa“Nice people and nace projects”
Frequently asked questions about the roles and responsibilities of a Computer Support Specialist
- IT Consultant
- Information Technology Specialist
- Information Technology Manager
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