What does a Computer Technician do?
Computer Technicians are responsible for maintaining computer equipment and providing support to anyone within an organization who needs technological assistance. They do everything from perform maintenance to configure components and software, and install routine updates to system software. They also create technical documentation and lead workshops to demonstrate how to use computer equipment. Computer Technicians work in all kinds of different organizations including health care companies, educational institutions, government agencies and more.
Computer technicians may hold an associate's or bachelor's degree in Information Technology or a related field, but often they do not. Employers typically look for candidates who can exemplify comprehensive knowledge of computer systems and hardware, regardless of their education level. The most successful Computer Technicians have excellent customer service skills and are superior problem solvers.
- Set up and configure computers and peripheral equipment such as printers, scanners, etc
- Perform audits and tests on computer systems, networks and hardware to ensure it is functioning properly
- Respond to support requests and assist in troubleshooting any problems that arise
- Attempt to replicate reported technical problems and look for solutions
- Ensure all software and hardware is up-to-date and install updates as required
- Perform routine preventative maintenance to avoid system outages and failures
- Maintain computer network, system and hardware documentation for colleagues to reference
- Train colleagues on how to effectively use computer systems and components
- Certificate or associate's degree in a relevant field is an asset
- 1+ years experience in a technical support or customer service role are desired
- Exemplify strong attention to detail
- Ability to understand and brainstorm creative solutions to complex problems is essential
- Must have strong time management skills and work productively with minimal supervision
- Familiarity and understanding of the functions of basic computer hardware and software
- Strong written and verbal communication skills and a collaborative attitude are a must
- Ability to explain technical problems in layman's terms
- Must have sound analytical thinking skills and attention to detail
How much does a Computer Technician make near United States?
Computer Technician Career Path
Learn how to become a Computer Technician, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Computer Technician Insights
“Pay is great and the Thrift Savings Plan (TSP) matches the first 5%.”
“I appreciate the training and resources provided to help me perform my job duties to the best of my abilities.”
“Time Off benefit is really good especially when you have been there a long time.”
“Lastly telling us to do out job or your fired on a weekly/monthly basis is not good morale.”
“Management was just never happy with how above and beyond I really went and how loyal I was and how my work ethic was displayed.”
“Zo is an amazing boss and will always do what he can to make working at PC EMT an amazing job.”
“A few nice people and enjoyed what I was doing”
“Career progression and incentives.”
Computer Technician Interviews
Frequently asked questions about the roles and responsibilities of a Computer Technician
- Information Technology Manager
- IT Consultant
- IT Technician
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