What does a Consumer Advocate do?

Consumer advocates perform tasks intended to provide relief or resolution to customers who need assistance or have had a negative experience with a business or service provider. They often play an active role in resolving grievances, mediating disputes, or addressing complaints. They may conduct investigations or perform research to discover the cause of a problem or identify the responsible parties that should be held accountable. They also frequently work to help expedite processes that have encountered delays.

Consumer advocates have at least a high school diploma, although a college degree or a diploma from a business training program is preferred. They typically have a strong background in customer service or administrative support roles. These roles require patience and determination, and advocates must be problem solvers with a dedication to customer service.

Education--
Work/Life Balance
3.5 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience8+ years

Consumer Advocate Salaries

Average Base Pay

$38,009 /yr
Same as national average
Not including cash compensation
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$26K
Median: $38K
$56K
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Glassdoor Estimated Salary

Consumer Advocate Career Path

Learn how to become a Consumer Advocate, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

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Consumer Advocate Insights

Read what Consumer Advocate professionals have to say about their job experiences and view top companies for this career.
Americans for Democracy & Human Rights in Bahrain,
Advocacy Assistant
Dec 1, 2021

“Good variety of work and great to work with team members from around the world!”

UnitedHealth GroupUnitedHealth Group
Senior Customer Advocate
Jun 20, 2020

“There are many opportunities to grow and I’ve learned quite a bit that will benefit my career in the future.”

Clydesdale Bank
Customer Advocate
Aug 11, 2021

“When working in such a large scale team there is less opportunity for career growth.”

Americans for Democracy & Human Rights in Bahrain,
Advocacy Assistant
Jul 6, 2021

“Working as an Advocacy Assistant at ADHRB was a perfect opportunity to start my international career.”

TIAATIAA
Senior Customer Advocate Support Professional
Sep 30, 2020

“Micromanaged and terrible calculation to earn bonus.”

MCG HealthMCG Health
Customer Advocate
May 13, 2021

“Good work life balance good payers”

TTECTTEC
Customer Advocate
Nov 23, 2021

“You get to work from home and pay is $15 an hour”

AOTMPAOTMP
Customer Advocate
Jun 30, 2021

“I work with a very dedicated group of people who really make a difference every day for our customers.”

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Consumer Advocate Interviews

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Consumer Advocate Jobs