What does a Customer Relations II do?

Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales. In services-focused companies whose sales are business-to-business in nature, a CSR will usually solve specific product quality or integration issues. In such cases, a rep will work closely with an account manager or sales representative.

The skills needed to be a successful customer service representative include: strong communication skills, customer service system experience, and time management and interpersonal skills.

  • Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
  • Document all inquires, requests, resolutions, and follow-up tasks
  • Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
  • Display a courteous and empathetic attitude to all customers
  • Perform research to answer customer inquiries and requests
  • Grow existing customer accounts through exceptional customer service and effective sales techniques
  • Meet quantitative performance metrics as outlined
  • Keep customer accounts current by updating databases during calls
  • High school diploma or general education degree (GED) required
  • 1 year of customer service experience
  • Experience working with inbound and outbound calls, customer retention, and inside sales preferred
  • Proficient in Microsoft Office
  • Excellent interpersonal and communication skills
  • Comfortable working in a high volume role
  • Demonstrated ability to prioritize tasks and manage time efficiently
  • Basic computer skills in various software and web-based applications
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

Customer Relations II Salaries

Average Base Pay

$38,664 /yr
Same as national average
Not including cash compensation
See More Insights
Median: $39K
See More Insights
Glassdoor Estimated Salary

Customer Relations II Career Path

Learn how to become a Customer Relations II, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

See Career Path

Customer Relations II Insights

Read what Customer Relations II professionals have to say about their job experiences and view top companies for this career.
Axess LawAxess Law
Customer Service Representative
Jun 12, 2020

“Katherine is the best manager I ever had and Lena is so Cool and Awesome!”

Sending Love Roses
Customer Service Representative
Oct 5, 2020

“This was the best job I ever had the owners were super supportive and encouraging and help me grow”

Customer Service
Jul 21, 2021

“the hourly pay at tesco is good and the way the look after colleges is great.”

Look Optometry + Eyewear
Customer Service Representative
Dec 10, 2020

“Dr.Saggu was really nice and wonderful to work with provided many opportunities to learn from.”

Customer Support Agent
Sep 3, 2021

“I liked the people I trained with and the on the job training was excellent as well.”

Customer Experience Manager
Feb 11, 2020

“It made my first day very easy and not scary because I already met my team.”

Customer Service Representative
Sep 11, 2019

“The store manager was great I have to say and really down to earth and fun.”

Blue (CA)
Customer Service
Aug 17, 2021

“Pay wasn't great and the hours weren't great but it was also my first real job.”

See More

Customer Relations II Interviews

Related Careers

Call Center Representative
No skills overlap
Customer Service Manager
No skills overlap
Executive Assistant

Customer Relations II Jobs

Frequently asked questions about the roles and responsibilities of a customer relations ii

The most similar professions to customer relations ii are:
  • Call Center Representative
  • Customer Service Manager
  • Accountant
  • Executive Assistant