What does a Customer Relationship Manager do?

Customer relationship managers serve a senior role in creating and guiding an organization’s customer relationship processes. They develop and oversee programs and systems to maintain customer interactions and support customer support operations. They establish and enforce standards and protocol for customer interactions. They play an active part in selecting programs and tools used for these tasks. They lead a team of customer relations specialists and support staff. In some organizations, they may have direct interaction with clients and be expected to nurture and grow those relationships.

Customer relationship managers typically have a bachelor’s degree in a business field, and a background in customer relations, ideally including roles with supervisory responsibilities. They must have an in-depth understanding of tactics and strategies that drive long-term customer relationships.

EducationBachelor's Degree
Work/Life Balance
3.4 ★
Total Pay--
Career Opportunity
3.6 ★
Avg. Experience2-4 years

How much does a Customer Relationship Manager make near United States?

$92,225 /yr
Total Pay

Base Pay


Additional Pay


 / yr
Most Likely Range
Possible Range
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Customer Relationship Manager Career Path

Learn how to become a Customer Relationship Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Customer Relationship Manager
Senior Customer Relationship Manager
Customer Relationship Manager

Years of Experience Distribution

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training

Customer Relationship Manager Insights

Read what Customer Relationship Manager professionals have to say about their job experiences and view top companies for this career.
Relationship Manager
Jan 21, 2023

“grow your career in banking and feel HDFC Bank is an excellent place to accomplish this goal”

Fidelity InvestmentsFidelity Investments
Relationship Manager
Oct 18, 2022

“This role varies from one branch to another and depends a great deal on your branch manager.”

Newcross Healthcare SolutionsNewcross Healthcare Solutions
Relationship Executive
Mar 26, 2023

“High staff turnover because of the above and don't see this changing any time soon.”

Sep 16, 2021

“It was my first job and best learning experience I have gained .Good support from seniors.”

Health IQHealth IQ
Medicare Relationship Manager
Jul 23, 2021

“Contracting with carriers is a nightmare with the most incompetent team I have ever had a pleasure to work with.”

Snow CompaniesSnow Companies
Relationship Manager
Dec 9, 2022

“The starting pay was terrible because of the minimum qualifications they require for the job.”

Customer Relationship Manager
May 23, 2022

“One of the best companies I've ever worked for simply because how much it cares for its women employees.”

AgWest Farm CreditAgWest Farm Credit
Relationship Manager
Nov 17, 2022

“They have a great training program out of college but it falls flat after training.”

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Customer Relationship Manager Interviews

Frequently asked questions about the roles and responsibilities of a Customer Relationship Manager

When working as a Customer Relationship Manager, the most common skills you will need to perform your job and for career success are Expense Control, PharmD, Business Plans, Business Units, and Military Experience.

The most similar professions to Customer Relationship Manager are:
  • Client Relationship Manager
  • Client Manager
  • Business Development Manager
  • Sales Manager

The most common qualifications to become a Customer Relationship Manager include a minimum of a Bachelor's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.

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Client Relationship Manager
13% skills overlap
Client Manager
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Business Development Manager
25% skills overlap
Sales Manager

Customer Relationship Manager Jobs