What does a Customer Service Representative do?

Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales. In services-focused companies whose sales are business-to-business in nature, a CSR will usually solve specific product quality or integration issues. In such cases, a rep will work closely with an account manager or sales representative.

The skills needed to be a successful customer service representative include: strong communication skills, customer service system experience, and time management and interpersonal skills.

What responsibilities are common for Customer Service Representative jobs?
  • Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
  • Document all inquires, requests, resolutions, and follow-up tasks
  • Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
  • Display a courteous and empathetic attitude to all customers
  • Perform research to answer customer inquiries and requests
  • Grow existing customer accounts through exceptional customer service and effective sales techniques
  • Meet quantitative performance metrics as outlined
  • Keep customer accounts current by updating databases during calls
What are the typical qualifications for Customer Service Representative jobs?
  • High school diploma or general education degree (GED) required
  • 1 year of customer service experience
  • Experience working with inbound and outbound calls, customer retention, and inside sales preferred
  • Proficient in Microsoft Office
  • Excellent interpersonal and communication skills
  • Comfortable working in a high volume role
  • Demonstrated ability to prioritize tasks and manage time efficiently
  • Basic computer skills in various software and web-based applications
Work/Life Balance
3.4 ★
Total Pay--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

How much does a Customer Service Representative make near United States?

$41,819 /yr
Total Pay

Base Pay


Additional Pay


 / yr
Most Likely Range
Possible Range
See More Insights

Customer Service Representative Career Path

Learn how to become a Customer Service Representative, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Customer Service Representative

Years of Experience Distribution

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training

Customer Service Representative Insights

Read what Customer Service Representative professionals have to say about their job experiences and view top companies for this career.
Sirona (India)Sirona (India)
Customer Care Manager
Jul 10, 2022

“I don't think any challenge i am getting while working cz everyone is very supportive and helpful”

Blue (CA)
Customer Service
Aug 17, 2021

“Pay wasn't great and the hours weren't great but it was also my first real job.”

Associate Consultant Customer Experience
Sep 6, 2023

“I have such good coworkers who have been very nice and supportive since day 1 I joined.”

Customer Support Representative
Apr 30, 2023

“Everyone I worked with was positive and friendly and I really enjoyed my time here.”

Customer Support Agent
Sep 3, 2021

“I liked the people I trained with and the on the job training was excellent as well.”

Customer Service
Jul 21, 2021

“the hourly pay at tesco is good and the way the look after colleges is great.”

We Sell RestaurantsWe Sell Restaurants
Customer Service Representative
Sep 10, 2022

“Even the other agents are great to work with and are usually really nice and understanding.”

Real Time ResolutionsReal Time Resolutions
Sr Customer Care Representative
Sep 15, 2022

“If you try to discuss a raise you get told that pay is competitive and you should be grateful.”

See More

Customer Service Representative Interviews

Frequently asked questions about the roles and responsibilities of a Customer Service Representative

The most similar professions to Customer Service Representative are:
  • Customer Care Manager
  • Customer Success Manager
  • Customer Service Manager
  • Customer Relations

Related Careers

Customer Care Manager
Customer Success Manager
No skills overlap
Customer Service Manager
Customer Relations
No skills overlap

Customer Service Representative Jobs