What does a Customer Success do?

A Customer Success Manager seeks to develop a positive customer experience and fosters relationships and support brand loyalty. The job title is a mid-level management level position in the customer service department. They work alongside upper management to promote retention of customers and overall positive experience with the brand. Additionally, a Customer Success Manager is also well-versed on the technical side of projects and can offer insight and tips on how to use features and troubleshoot.

A Customer Success Manager usually has a bachelor's degree in business, technology or related field. They work closely with other departments and analyze data involving customer reviews and experience with products or services. Individuals who are excited to support brand goals and optimistic about sharing the company's message tend to excel in the position of Customer Success Manager.

  • Establish clear retention goals and process milestones for the client and employees to work toward
  • Assist customers as needed with setting up and navigating programs or software associated with a product or service
  • Experience workinSeek to promote the value of the product and upsell services and products with brand image and promoting value through customer experience
  • Assist in creating training courses and educational materials for other members of the department
  • Review customer complaints and concerns and seek to improve all aspects of the customer experience with the company
  • Promote an energetic fan base for products and locate brand ambassadors to share the product's benefit and value
  • Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs
  • Optimize existing processes within the company and actively enhance all Customer Success initiatives
  • 3-5 years of experience in customer service or customer success position strongly preferred
  • Experience working with brand image and promoting value through customer experience
  • Exceptional ability to communicate and foster positive business relationships
  • Technical skills required, as they relate for the use of the product to service to be solid
  • Accountability and personal organization are essential
  • Experience in managing a diverse group and training each according to company standards
  • Ability to establish milestones and keep all team members on task
  • Experience analyzing and optimizing the existing processes in the Customer Success department
  • Deep understanding of customers concerns and thoughts regarding the use of products, and the ability to troubleshoot as needed
EducationBachelor's Degree
Work/Life Balance
4.0 ★
Salary Range--
Career Opportunity
3.9 ★
Avg. Experience5-7 years

Customer Success Salaries

Average Base Pay

$69,808 /yr
Same as national average
Not including cash compensation
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Median: $70K
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Glassdoor Estimated Salary

Customer Success Career Path

Learn how to become a Customer Success, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Customer Success Manager
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Customer Success Insights

Read what Customer Success professionals have to say about their job experiences and view top companies for this career.
Customer Success Manager
Nov 12, 2020

“the CSM role is stable and it is a great team for someone to start a career”

Customer Success
Jun 16, 2021

“I am very happy with the process and very excited to grow my career at Launchmetrics.”

Customer Success Manager
Nov 1, 2021

“It's rare in ones professional career to find such a rewarding and meaningful opportunity.”

Attention ExpertsAttention Experts
Client Success Team Lead
Feb 8, 2021

“Everyone is really helpful and have a great drive to achieve the best results for our clients.”

Customer Success Advisor
Oct 27, 2020

“Leadership is incredibly experienced and brillant and I have 0 doubts that Outreach is going to do amazing things.”

Customer Success Executive
Mar 29, 2021

“Excellent onboarding and attention to learning and development (with the best Learning Platform in the game!)”

Customer Success
Nov 7, 2019

“Everyone stays very focused on our culture and I really enjoy how seriously we take our weekly 1:1 time”

Fidelity InvestmentsFidelity Investments
Customer Relationship Advocate
Jan 15, 2021

“Most of the people are great to work with and there is a lot of opportunity for career growth.”

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Customer Success Interviews

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