What does a Customer Support Specialist do?

Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales. In services-focused companies whose sales are business-to-business in nature, a CSR will usually solve specific product quality or integration issues. In such cases, a rep will work closely with an account manager or sales representative.

The skills needed to be a successful customer service representative include: strong communication skills, customer service system experience, and time management and interpersonal skills.

What responsibilities are common for Customer Support Specialist jobs?
  • Respond to customer inquiries and requests via telephone, email, and chat in a timely fashion
  • Document all inquires, requests, resolutions, and follow-up tasks
  • Escalate inquires and requests as necessary to the appropriate department or person following outlined guidelines
  • Display a courteous and empathetic attitude to all customers
  • Perform research to answer customer inquiries and requests
  • Grow existing customer accounts through exceptional customer service and effective sales techniques
  • Meet quantitative performance metrics as outlined
  • Keep customer accounts current by updating databases during calls
What are the typical qualifications for Customer Support Specialist jobs?
  • High school diploma or general education degree (GED) required
  • 1 year of customer service experience
  • Experience working with inbound and outbound calls, customer retention, and inside sales preferred
  • Proficient in Microsoft Office
  • Excellent interpersonal and communication skills
  • Comfortable working in a high volume role
  • Demonstrated ability to prioritize tasks and manage time efficiently
  • Basic computer skills in various software and web-based applications
Education--
Work/Life Balance
3.4 ★
Total Pay--
Career Opportunity
3.3 ★
Avg. Experience2-4 years

How much does a Customer Support Specialist make?

Confident
$50,005 /yr
Total Pay
$36,632
 /yr

Base Pay

+
$13,373
 /yr

Additional Pay

$50,005

 / yr
$7K$595K
Most Likely Range
Possible Range
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Customer Support Specialist Career Path

Learn how to become a Customer Support Specialist, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Average Years of Experience

0 - 1
29%
2 - 4
35%
5 - 7
7%
8+
29%
Not including years spent in education and/or training
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Customer Support Specialist Insights

Read what Customer Support Specialist professionals have to say about their job experiences and view top companies for this career.
Sending Love Roses
Customer Service Representative
Oct 5, 2020

“This was the best job I ever had the owners were super supportive and encouraging and help me grow”

Axess LawAxess Law
Customer Service Representative
Jun 12, 2020

“Katherine is the best manager I ever had and Lena is so Cool and Awesome!”

Blue (CA)
Customer Service
Aug 17, 2021

“Pay wasn't great and the hours weren't great but it was also my first real job.”

DemandScienceDemandScience
Customer Experience Manager
Feb 11, 2020

“It made my first day very easy and not scary because I already met my team.”

SYKESSYKES
Customer Support Agent
Sep 3, 2021

“I liked the people I trained with and the on the job training was excellent as well.”

Look Optometry + EyewearLook Optometry + Eyewear
Customer Service Representative
Dec 10, 2020

“Dr.Saggu was really nice and wonderful to work with provided many opportunities to learn from.”

TescoTesco
Customer Service
Jul 21, 2021

“the hourly pay at tesco is good and the way the look after colleges is great.”

PetCareRxPetCareRx
Customer Service Representative
Jan 4, 2021

“Everybody working in sync making this one of the most efficient and productive workplaces in my experience.”

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Customer Support Specialist Interviews

Frequently asked questions about the roles and responsibilities of a Customer Support Specialist

The most similar professions to Customer Support Specialist are:
  • Customer Care Manager
  • Customer Success Manager
  • Customer Service Manager
  • Customer Service Representative

Related Careers

Customer Care Manager
$68,550
Customer Success Manager
$91,143
No skills overlap
Customer Service Manager
$69,218
Customer Service Representative
$49,738
No skills overlap

Customer Support Specialist Jobs