What does a Desktop Engineer do?

Desktop engineers are the technology problem solvers responsible for establishing, diagnosing, repairing and maintaining, and upgrading hardware and computer equipment. They respond to client support requests and contact them to determine their issue or problem. They sometimes need to travel to the client's location and often connect to the computer using remote access or links.

Desktop engineers troubleshoot hardware and software issues and install and maintain hardware and computer peripherals. They are responsible for installing and upgrading operating systems and computer software and for troubleshooting network connectivity issues. They advise end-users on software or hardware upgrades and provide basic training on computer operation and management. Because their work often involves creating work tickets, they ensure all open requests are resolved and write reports and complete them as needed. Desktop engineers need a degree in computer science or related fields.

What responsibilities are common for Desktop Engineer jobs?
  • Serve as technical team lead on programs or projects that are assigned by management.
  • Research, analyze, evaluate and provide recommendations to management on future technology direction.
  • Provide training, mentoring, consulting, and knowledge transfer to other engineering staff.
  • Work with M&A team to configure, test and deploy hardware configurations to new LPL team members.
  • Produce and maintain desktop standards, knowledge base, operating procedures, guidelines and system documentation.
  • Manage and evaluate performance of the Desktop Engineering team.
  • Manage and ensure the adherence of SLAs across the towers.
  • Develop and implement engineering standards and processes.
  • Troubleshoot hardware and application configurations as it relates to workstation performance and end user experience.
  • Serve as an escalation point of contact with the primary focus on restoring the services.
  • Package, test, and deploy system and application updates/patches to the end-user environment.
  • Build automation into daily processes to improve the ease of doing business.
  • Manage multiple end-user support and business as usual requests effectively.
  • Manage and maintain, master images for all business units and consultants.
  • Ensure that effective communication is maintained with the executives, business leadership during a major incident.
  • Determine priorities for personnel to meet operational and project goals.
  • Recommend and implement improvements to desktop architecture and design.
  • Manage service escalation to resolution and identify continuous improvement opportunities as appropriate.
  • Keep the knowledge base and runbook for the team updated with new resolution and process appropriately.
  • Appropriately manage operations and conduct operational review meeting with customer stakeholders.
  • Act as an internal consultant and architect for the IT Engineering and Operations Management.
What are the typical qualifications for Desktop Engineer jobs?
  • Bachelor's or Graduate's Degree in computer engineering, computer science, engineering or information systems, or equivalent experience.
  • Fluent in a variety of programming languages, software, and systems.
  • Experience with computing, topologies, scripting, and operating systems.
  • A natural problem solver.
  • Fluent in computer literacy practices and procedures.
  • Demonstrated sound attention to detail.
  • Fluent in mechanisms such as anti-virus, peripheral, workstations, and cloud.
  • Attention to detail and the ability to multitask in a fast paced environment in order to achieve business goals and objectives.
Education--
Work/Life Balance
3.5 ★
Total Pay--
Career Opportunity
3.4 ★
Avg. Experience2-4 years

How much does a Desktop Engineer make?

Confident
$75,564 /yr
Total Pay
$70,104
 /yr

Base Pay

+
$5,460
 /yr

Additional Pay

$75,564

 / yr
$47K$123K
Most Likely Range
Possible Range
See More Insights

Desktop Engineer Career Path

Learn how to become a Desktop Engineer, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Desktop Engineer

Years of Experience Distribution

0 - 1
7%
2 - 4
53%
5 - 7
24%
8+
16%
Not including years spent in education and/or training

Desktop Engineer Insights

Read what Desktop Engineer professionals have to say about their job experiences and view top companies for this career.
CollaberaCollabera
Desktop Publisher
May 10, 2022

“No career growth and they lie about the job responsibilities as well as the job position.”

Packers PlusPackers Plus
IT Desktop Analyst
Jul 15, 2021

“Career development was always an important aspect of the job and everyone was expected to complete goals towards development.”

Philip Morris InternationalPhilip Morris International
Desktop Engineer
Nov 7, 2020

“Career progression: It might take 5+ years before you get a job grade promotion.”

J.P. MorganJ.P. Morgan
Senior Virtualization Engineer
Feb 16, 2022

“Good salary and Bonus.”

Exponential-eExponential-e
Desktop Engineer
Sep 30, 2022

“Career progression is not impossible but not made easy”

NCSNCS
Desktop Engineer
Oct 10, 2021

“slow or no career progression”

TeleperformanceTeleperformance
Desktop Engineer
Jun 2, 2022

“Pay and compensation is not the best”

OrangeOrange
Senior Virtualization Engineer
Apr 28, 2021

“nice environment to work and enjoy”

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Desktop Engineer Interviews

Frequently asked questions about the roles and responsibilities of a Desktop Engineer

The most similar professions to Desktop Engineer are:
  • Technical Support Specialist
  • Technical Support Engineer
  • Helpdesk Technician
  • Support Engineer

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Desktop Engineer Jobs