What does a Director, Call Center Representative do?

A Call Center Representative is part of a large team that handles phone calls at a call center. Call centers can range in their specialty. Customer service, technical help, sales, and political call centers are among the most popular. As a Call Center Representative, you will be responsible for answering or making calls to or from customers. Once a customer is on the line you will be tasked with providing them with information, services or troubleshooting assistance.

There are no educational requirements to become and Call Center Representative. However, since it is a phone based job, superb verbal communications skills are a must for this position. While some people can and do work remotely, most employees work at large call centers where they are required to sit and work in a noisy environment for long periods. Candidates should possess the ability to maintain focus and stay on task.

  • Report to SOS (start of shift) meeting for performance recaps
  • Utilize company equipment to facilitate calls
  • Interact with all customers in a friendly and courteous manner
  • Follow all prompts from call management system to provide the appropriate customer service
  • Handle all issues in accordance with best practices
  • When necessary involve senior management
  • Follow all prompts and scripts to the letter with no deviation
  • Understand and adhere to all rules of conduct
  • 3+ years in a customer service position
  • Basic understanding of windows base systems
  • Excellent verbal communication skills
  • Strong literary comprehension capability
  • High-speed internet connection (if working remotely)
  • Reliable transportation to and from the call center
  • Capable of staying focused and tuning out outside distractions
  • Ability to sit for long periods of time
  • Willingness to submit to random drug screenings
EducationBachelor's Degree
Work/Life Balance
3.2 ★
Salary Range--
Career Opportunity
3.1 ★
Avg. Experience2-4 years

Call Center Agent Salaries

Average Base Pay

$29,683 /yr
Same as national average
Not including cash compensation
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Median: $30K
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Glassdoor Estimated Salary

Director, Call Center Representative Career Path

Learn how to become a Director, Call Center Representative, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Call Center Representative Supervisor
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Director, Call Center Representative Insights

Read what Director, Call Center Representative professionals have to say about their job experiences and view top companies for this career.
CallForce (UT)CallForce (UT)
Outbound Call Agent
Jun 9, 2021

“The pay is pretty good and everyone I met and worked with was so nice.”

Inbound Call Center Agent
May 21, 2021

“The pay is not very competitive and it is not very fun do this particular type of telemarketing.”

Colony BrandsColony Brands
Call Center
Mar 11, 2021

“Training went really well and I thought I was gonna do great but I had issues with every.”

GDH ConsultingGDH Consulting
Call Center Representative
Oct 5, 2019

“Scott was a great person and always went above and beyond to make sure I was happy with my job.”

Contact Center Representative
Dec 27, 2020

“He said “didn’t you go on vacation this past March” it was quite offensive.”

Inbound Call Center Agent
Nov 17, 2021

“I actually loved working with the customers on the metro account but the favoritism was just unbearable.”

Contact Center Representative
Aug 26, 2019

“The pay raises are little to none no matter how your metrics show month after month.”

Millennium Physician GroupMillennium Physician Group
Call Center Representative
Jun 11, 2019

“Any pride there was about taking care of our patients and having a great reputation in the local medical industry is almost dead.”

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Director, Call Center Representative Interviews

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Director, Call Center Representative Jobs