What does a Director of Technical Support do?

Technical support managers manage the technical services-related operations including engineering, IT, or maintenance staff at an organization to ensure all jobs get completed on time, within budget, and to customer specifications. Technical support managers ensure physical inventory levels remain monitored and replenished when necessary. They are responsible for designing and implementing an improved process or operational policies at the organization.

Technical support managers recommend changes to products or services to help fulfill customer needs more efficiently. They report to top management and sometimes manage and coordinate with subordinate staff in the day-to-day inner workings of their jobs. They ensure the project or department milestones and goals are met in a timely fashion and that they adhere to the approved and agreed-upon budget. Technical support managers need a bachelor's degree and 3 to 5 years of experience in the related area or department.

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Education--
Work/Life Balance
3.8 ★
Salary Range--
Career Opportunity
3.8 ★
Avg. Experience2-4 years

Director of Technical Support Salaries

Average Base Pay

$147,434 /yr
Same as national average
Not including cash compensation
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$107K
Median: $147K
$203K
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Glassdoor Estimated Salary

Director of Technical Support Career Path

Learn how to become a Director of Technical Support, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

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Director of Technical Support Insights

Read what Director of Technical Support professionals have to say about their job experiences and view top companies for this career.
TenableTenable
Director, Technical Support
Jun 21, 2021

“We have a fantastic training programme to prepare new hires for handling customer cases on all our Tenable products.”

Cisco SystemsCisco Systems
Technical Support Manager
Apr 17, 2019

“But the people here do the best the can and care about each other deeply.”

L3HarrisL3Harris
Technical Support Manager
Oct 10, 2019

“Good career opportunities and availability of education and training .”

HelpSystemsHelpSystems
Technical Support Manager
Jan 20, 2020

“Everyone is willing to help you succeed and grow your career.”

ParabluParablu
Technical Support Manager
Jun 5, 2021

“Management give you chances to explore new technologies and grow in your career.”

Rackspace TechnologyRackspace Technology
Technical Support Manager
Jan 20, 2021

“Great culture and Rackers to work with.”

Rogers CommunicationsRogers Communications
Technical Support Manager
May 18, 2019

“Not so good at pay scales”

Intel CorporationIntel Corporation
Technical Support Manager
Jun 19, 2019

“Very hard to grow your career”

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Director of Technical Support Interviews

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Director of Technical Support Jobs