What does an Engagement Manager do?

An engagement manager is responsible for building a positive relationship with a client after they have signed a contract. They are responsible for solving any issue that a client experiences. A few of the main duties of an engagement manager are assigning company resources to the client, billing and invoicing the client, managing the client expectations, and working with the sales team. They also have to prepare reports on the progress of the project. Some of the jobs titles that an engagement manager could grow into are head of sales and head of customer relations.

An engagement manager should have 4 years of experience working in customer service as well as a bachelor's degree in business or marketing. One of the most important skills that an engagement manager will have is their ability to problem solve issues for the client. Another skill is communication as the engagement manager will need to be able to communicate effectively with the client.

What responsibilities are common for Engagement Manager jobs?
  • Solve client issues
  • Assign resources from the company to the client
  • Invoice and bill client
  • Work with the sales team to find new clients
  • Ensure the contract is carried out correctly
  • Create a positive experience for clients
  • Find ways to upsell clients
  • Create reports on progress of the contract
What are the typical qualifications for Engagement Manager jobs?
  • 4 years of experience in customer service
  • Ability to negotiate with clients
  • Ability to communicate effectively with clients
  • Proficiency in Microsoft suite
  • Ability to quickly solve problems
  • A positive upbeat attitude
  • Ability to juggle multiple projects at once
  • Great organizational skills
  • Experience managing projects
EducationBachelor's Degree
Work/Life Balance
3.7 ★
Total Pay--
Career Opportunity
3.7 ★
Avg. Experience8+ years

How much does an Engagement Manager make?

Engagement Manager Career Path

Learn how to become an Engagement Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Engagement Manager
No Salary Reports
Senior Engagement Manager
Engagement Manager

Years of Experience Distribution

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training

Engagement Manager Insights

Read what Engagement Manager professionals have to say about their job experiences and view top companies for this career.
Engineers AustraliaEngineers Australia
Customer Engagement Officer
Nov 16, 2023

“I was told falsified information that my performance was sub par and was late but my stats said otherwise.”

The Social ElementThe Social Element
Engagement Specialist
Apr 10, 2023

“I grabbed that opportunity to learn and now I can say that I'm good at what I do.”

Customer Engagement Representative
Jan 12, 2022

“The people here are really top notch and everyone makes an effort to help you learn.”

Engagement Manager
Jul 19, 2022

“Recombinators has been the greatest decision i've made for my career and own personal growth.”

WhiteHat JrWhiteHat Jr
User Engagement
Oct 13, 2021

“This will provide you with good opportunities in the future and shape your career in the right direction.”

Employee Engagement Intern
Oct 22, 2023

“My team was very helpful and kind towards me and taught me with whatever I was struggling with.”

Culture & Engagement Manager
Sep 9, 2023

“The career opportunities are endless and people are well recognised for doing a good job.”

Ear to the GroundEar to the Ground
Head of Engagement
Sep 8, 2022

“I've been given the opportunity to learn and grow and mould my career into something I love.”

See More

Engagement Manager Interviews

Frequently asked questions about the roles and responsibilities of an Engagement Manager

When working as an Engagement Manager, the most common skills you will need to perform your job and for career success are Bridging, Interpersonal and Communication, Excellent Communication, Acceptance Testing, and Use Cases.

The most similar professions to Engagement Manager are:
  • Client Relationship Manager
  • Customer Relationship Manager
  • Technical Project Manager
  • Program Manager

The most common qualifications to become an Engagement Manager include a minimum of a Bachelor's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.

Related Careers

Client Relationship Manager
25% skills overlap
Customer Relationship Manager
No skills overlap
Technical Project Manager
25% skills overlap
Program Manager
No skills overlap

Engagement Manager Jobs