What does an Engagement Manager do?
An engagement manager is responsible for building a positive relationship with a client after they have signed a contract. They are responsible for solving any issue that a client experiences. A few of the main duties of an engagement manager are assigning company resources to the client, billing and invoicing the client, managing the client expectations, and working with the sales team. They also have to prepare reports on the progress of the project. Some of the jobs titles that an engagement manager could grow into are head of sales and head of customer relations.
An engagement manager should have 4 years of experience working in customer service as well as a bachelor's degree in business or marketing. One of the most important skills that an engagement manager will have is their ability to problem solve issues for the client. Another skill is communication as the engagement manager will need to be able to communicate effectively with the client.
- Solve client issues
- Assign resources from the company to the client
- Invoice and bill client
- Work with the sales team to find new clients
- Ensure the contract is carried out correctly
- Create a positive experience for clients
- Find ways to upsell clients
- Create reports on progress of the contract
- 4 years of experience in customer service
- Ability to negotiate with clients
- Ability to communicate effectively with clients
- Proficiency in Microsoft suite
- Ability to quickly solve problems
- A positive upbeat attitude
- Ability to juggle multiple projects at once
- Great organizational skills
- Experience managing projects
How much does an Engagement Manager make?
Base Pay
Additional Pay
$123,203
/ yrEngagement Manager Career Path
Learn how to become an Engagement Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Average Years of Experience
Engagement Manager Insights
Velocita Brand Consultants“The work is fun and challenging and my role allows me to interact with many people everyday.”
Capgemini“Excellent work life balance and One of the Top organisation in India to work with.”
Reibus“The people here are really top notch and everyone makes an effort to help you learn.”
City Year“It was a great place to start my career and learn in development and event planning.”
UNICEF USA“UUSA's mission really draws the best and brightest and my colleagues are such an amazing group to work with.”
WhiteHat Jr“This will provide you with good opportunities in the future and shape your career in the right direction.”
Perot Museum of Nature and Science“Absolutely the best thing about the museum: the people that you are likely to work alongside here are amazing.”
Capgemini“Salaire pas toujours en phase avec les talents les plus performants (top 5%).”
Frequently asked questions about the roles and responsibilities of an Engagement Manager
When working as an Engagement Manager, the most common skills you will need to perform your job and for career success are Bridging, Interpersonal and Communication, Excellent Communication, Acceptance Testing, and Use Cases.
- Client Relationship Manager
- Relationship Manager
- Technical Project Manager
- Program Manager
The most common qualifications to become an Engagement Manager include a minimum of a Bachelor's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.