What does an Engagement Manager do?
An engagement manager is responsible for building a positive relationship with a client after they have signed a contract. They are responsible for solving any issue that a client experiences. A few of the main duties of an engagement manager are assigning company resources to the client, billing and invoicing the client, managing the client expectations, and working with the sales team. They also have to prepare reports on the progress of the project. Some of the jobs titles that an engagement manager could grow into are head of sales and head of customer relations.
An engagement manager should have 4 years of experience working in customer service as well as a bachelor's degree in business or marketing. One of the most important skills that an engagement manager will have is their ability to problem solve issues for the client. Another skill is communication as the engagement manager will need to be able to communicate effectively with the client.
- Solve client issues
- Assign resources from the company to the client
- Invoice and bill client
- Work with the sales team to find new clients
- Ensure the contract is carried out correctly
- Create a positive experience for clients
- Find ways to upsell clients
- Create reports on progress of the contract
- 4 years of experience in customer service
- Ability to negotiate with clients
- Ability to communicate effectively with clients
- Proficiency in Microsoft suite
- Ability to quickly solve problems
- A positive upbeat attitude
- Ability to juggle multiple projects at once
- Great organizational skills
- Experience managing projects
How much does an Engagement Manager make?
Engagement Manager Career Path
Learn how to become an Engagement Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Engagement Manager Insights
Engineers Australia“I was told falsified information that my performance was sub par and was late but my stats said otherwise.”
The Social Element“I grabbed that opportunity to learn and now I can say that I'm good at what I do.”
Reibus“The people here are really top notch and everyone makes an effort to help you learn.”
Recombinators“Recombinators has been the greatest decision i've made for my career and own personal growth.”
WhiteHat Jr“This will provide you with good opportunities in the future and shape your career in the right direction.”
Averis“My team was very helpful and kind towards me and taught me with whatever I was struggling with.”
Aviva“The career opportunities are endless and people are well recognised for doing a good job.”
Ear to the Ground“I've been given the opportunity to learn and grow and mould my career into something I love.”
Frequently asked questions about the roles and responsibilities of an Engagement Manager
When working as an Engagement Manager, the most common skills you will need to perform your job and for career success are Bridging, Interpersonal and Communication, Excellent Communication, Acceptance Testing, and Use Cases.
- Client Relationship Manager
- Customer Relationship Manager
- Technical Project Manager
- Program Manager
The most common qualifications to become an Engagement Manager include a minimum of a Bachelor's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.