What does a Field Service Manager do?
Field service engineers design, install, or repair equipment related to different sectors of the technology world. They perform repair installation duties at a client's home or in a place of business. They can work in public and private sector settings and at electric manufacturing companies. Sometimes they are required to train customers on how to use certain types of hardware.
Field service engineers interact with clients to solve their issues. They install new hardware and software or systems and keep track of existing problems; they check on these existing problems and, at times, team up with other professionals. They are responsible for keeping track of newly- purchased equipment. Field service engineers work directly with people, have extensive knowledge of computer software and hardware, and possess excellent people and mechanical skills. Field service engineers need a minimum bachelor's degree in a scientific computer or engineering subject.
- Provide intermediate level of engineer support and service work.
- Troubleshoot or provide support to customers and onsite crews.
- Install, modify, clean, and repair computer hardware and software.
- Conduct site inspections to ensure construction compliance with plans and specifications.
- Maintain accurate service logs and enter them in the database.
- Perform on-site service, repair and/or installation of company product(s).
- Bachelor's Degree in computer science.
- Hands-on experience with PLC systems.
- Able to carry or pull up to 40 lbs. of test equipment.
- Budget planning expertise.
- Exhibit strong leadership, time management, and problem solving skills.
How much does a Field Service Manager make?
Field Service Manager Career Path
Learn how to become a Field Service Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Field Service Manager Insights
“work life balance is not great and depending on where you work it can be better or worse”
“Good for people who wants to work in semiconductor industry and having personal time at the same time.”
“Good company to start your career and a company to come back to after several experiences outside.”
“Everybody was successful and the new changes are destroying our standing with our customers while providing no benefit to anybody.”
“I have been working here during 6 years and it has been such a great opportunity for my career.”
“I had amazing co workers most of which quit or were let go but they were smart and made good friends to work with.”
“Holiday bonus is based on the company's profit and is out of your control.”
“The only way I even got a raise was someone had to leave and I got their job.”
Field Service Manager Interviews
Frequently asked questions about the roles and responsibilities of a Field Service Manager
- Field Services Specialist
- Field Service Technician
- Project Engineer
- Program Manager