What does a Field Service Technician do?

A field service technician is responsible for helping clients install, repair, and maintain equipment. They are responsible for showing customers how to use their equipment. A few of the main duties of a field service technician are troubleshooting the equipment, advising the customer on how to use the equipment, building relationships with customers, and following company procedures. They also have to create reports of the customer service calls. Some of the jobs titles that a field service technician could grow into are office manager and head field service technician.

A field service technician should have two years of experience in a similar role as well as a High School diploma or GED equivalent. One of the most important skills that a field service technician will have is great attention to detail. Another skill is self motivated as the field service technician will have to work independently at the customer's establishment or house.

  • Create reports of the customers they serviced that day
  • Follow all of the company's procedures
  • Demonstrate how to use the equipment
  • Troubleshoot any problems the customers are having
  • Meet all of the appointments in a given day
  • Respond quickly to customer problems
  • Advise customers on the equipment
  • Make equipment recommendations to customers
  • High school diploma or GED equivalent
  • Ability to lift up to 55 pounds
  • Ability to stand on your feet up to 8 hours a day
  • Great communication skills to work with customers
  • Amazing problem solving skills
  • A technical degree is preferable
  • Ability to diagnose problems with equipment
  • Great mechanical aptitude
  • Ability to communicate in English

Average Years of Experience

0 - 1
36%
2 - 4
36%
5 - 7
4%
8+
24%

Common Skill Sets

Windows Operating Systems
T1
DSL
TCP/IP
Excellent Customer Service
Laptops
Desktops
Microsoft Office Suite

Field Service Technician Seniority Levels

L2
Field Service Technician
$48,124/yr
Field Service Engineer
25% made the transition
Project Engineer
20% made the transition
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Field Service Technician Salaries

Average Base Pay

$48,124 /yr
Same as national average
Not including cash compensation
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$33K
Median: $48K
$70K
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Glassdoor Estimated Salary

Field Service Technician Jobs