A field service technician is responsible for helping clients install, repair, and maintain equipment. They are responsible for showing customers how to use their equipment. A few of the main duties of a field service technician are troubleshooting the equipment, advising the customer on how to use the equipment, building relationships with customers, and following company procedures. They also have to create reports of the customer service calls. Some of the jobs titles that a field service technician could grow into are office manager and head field service technician.
A field service technician should have two years of experience in a similar role as well as a High School diploma or GED equivalent. One of the most important skills that a field service technician will have is great attention to detail. Another skill is self motivated as the field service technician will have to work independently at the customer's establishment or house.
Average Years of Experience
Common Skill Sets