What does a Field Service Technician do?
A field service technician is responsible for helping clients install, repair, and maintain equipment. They are responsible for showing customers how to use their equipment. A few of the main duties of a field service technician are troubleshooting the equipment, advising the customer on how to use the equipment, building relationships with customers, and following company procedures. They also have to create reports of the customer service calls. Some of the jobs titles that a field service technician could grow into are office manager and head field service technician.
A field service technician should have two years of experience in a similar role as well as a High School diploma or GED equivalent. One of the most important skills that a field service technician will have is great attention to detail. Another skill is self motivated as the field service technician will have to work independently at the customer's establishment or house.
- Create reports of the customers they serviced that day
- Follow all of the company's procedures
- Demonstrate how to use the equipment
- Troubleshoot any problems the customers are having
- Meet all of the appointments in a given day
- Respond quickly to customer problems
- Advise customers on the equipment
- Make equipment recommendations to customers
- High school diploma or GED equivalent
- Ability to lift up to 55 pounds
- Ability to stand on your feet up to 8 hours a day
- Great communication skills to work with customers
- Amazing problem solving skills
- A technical degree is preferable
- Ability to diagnose problems with equipment
- Great mechanical aptitude
- Ability to communicate in English
How much does a Field Service Technician make?
Field Service Technician Career Path
Learn how to become a Field Service Technician, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Average Years of Experience
Field Service Technician Insights
“I make pretty good money and have good hours so there's nothing to complain about”
“Some of the machinery is really robust and you meet allot of really good people and customers.”
“My Manager was the best (and only) good thing about working for this company.”
“Haven't got a raise was promised 90 day review and then annual ones after.”
“Immediate supervisor is one of the best I've worked under as a civilian and Soldier.”
“starting salary for field rep is roughly 38K but I made 76K in my first year.”
“When you have a great boss like Robert you won't want to work anywhere else.”
“Opportunity to learn an in demand trade from some of the best in the industry.”
Field Service Technician Interviews
Frequently asked questions about the roles and responsibilities of a Field Service Technician
When working as a Field Service Technician, the most common skills you will need to perform your job and for career success are Windows Operating Systems, T1, DSL, TCP/IP, and Excellent Customer Service.
- Field Service Engineer
- Project Engineer
- Program Manager
- Project Manager
The most common qualifications to become a Field Service Technician include a minimum of a Bachelor's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.