What does a Front Desk Clerk do?

A front desk clerk is responsible for taking care of guests while they stay at a hotel. They are responsible for ensuring guests have everything that they need from towels to food. A few of the main duties of a front desk clerk are taking any reservations, answering any guest questions, recommending local attractions to guests, and answering any phone calls. They also have to check guests in and out of the hotel. Some of the jobs titles that a front desk clerk could grow into are hotel manager and general manager.

A front desk clerk does not need any experience but should have a high school degree or GED equivalent. One of the most important skills that a front desk clerk will have is the ability to please any guest. Another skill is customer focus as the front desk clerk will have to ensure the guests are happy.

  • Answer any questions guests have
  • Answer the phone and direct them to the correct place
  • Follow company policies and procedures
  • Check guests into and out of the hotel
  • Take care of any needs the guest has
  • Schedule transportation for guests
  • Create a memorable experience for the guests
  • Greet every guest with a warm smile
  • High School Diploma or GED equivalent
  • Incredible interpersonal skills
  • Ability to make connections with guests
  • Great organizational skills
  • Incredibly detail oriented
  • Always able to put on a friendly smile
  • Amazing communication abilities
  • Experience using booking software is preferred
  • Good english speaking skills
EducationBachelor's Degree
Work/Life Balance
3.6 ★
Salary Range--
Career Opportunity
3.1 ★
Avg. Experience8+ years

Front Desk Clerk Salaries

Average Base Pay

$25,737 /yr
Same as national average
Not including cash compensation
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$18K
Median: $26K
$37K
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Glassdoor Estimated Salary

Front Desk Clerk Career Path

Learn how to become a Front Desk Clerk, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Front Desk Clerk
$25,737/yr
L3
See Career Path

Front Desk Clerk Insights

Read what Front Desk Clerk professionals have to say about their job experiences and view top companies for this career.
Holiday Inn ExpressHoliday Inn Express
Front Desk Clerk
Feb 26, 2020

“The people and boss I worked with were great and it was good customer service experience.”

Rutgers UniversityRutgers University
Info Desk Clerk
Aug 23, 2019

“Long hours just sitting doing nothing because it was hard to study and there was not much to do task wise.”

Penn StatePenn State
Commons Desk Clerk
Aug 31, 2020

“nice people and good to meet people”

Casey'sCasey's
Front Desk Clerk
Sep 27, 2021

“Straight forward work and fairly good pay”

Saint Kate
Front Desk Clerk
Aug 11, 2021

“The pay was decent but not great.”

Science NorthScience North
Front Desk Clerk
Feb 6, 2020

“I really enjoyed working with the front of house team as a high school student.”

Parr CompanyParr Company
Front Counter
Jul 12, 2021

“If you arent a favorite then you won't be promoted or get decent raises.”

Mossy ToyotaMossy Toyota
Service Greeter
Jan 19, 2021

“Increase in pay within the first 6 months mostly because of the retention issues with Service Greeters.”

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Front Desk Clerk Interviews

Related Careers

Front Desk Agent
$28,762
25% skills overlap
Receptionist
$31,541
25% skills overlap
Front Desk Manager
$37,112
No skills overlap
General Manager
$63,644
No skills overlap

Front Desk Clerk Jobs

Frequently asked questions about the roles and responsibilities of a front desk clerk

When working as a front desk clerk, the most common skills you will need to perform your job and for career success are English Language, Spanish, Excellent Communication, WORKS Well Independently, and Requests.

The most similar professions to front desk clerk are:
  • Front Desk Agent
  • Receptionist
  • Front Desk Manager
  • General Manager

The most common qualifications to become a front desk clerk include a minimum of a Bachelor's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.