What does a Front Desk Clerk do?
A front desk clerk is responsible for taking care of guests while they stay at a hotel. They are responsible for ensuring guests have everything that they need from towels to food. A few of the main duties of a front desk clerk are taking any reservations, answering any guest questions, recommending local attractions to guests, and answering any phone calls. They also have to check guests in and out of the hotel. Some of the jobs titles that a front desk clerk could grow into are hotel manager and general manager.
A front desk clerk does not need any experience but should have a high school degree or GED equivalent. One of the most important skills that a front desk clerk will have is the ability to please any guest. Another skill is customer focus as the front desk clerk will have to ensure the guests are happy.
- Answer any questions guests have
- Answer the phone and direct them to the correct place
- Follow company policies and procedures
- Check guests into and out of the hotel
- Take care of any needs the guest has
- Schedule transportation for guests
- Create a memorable experience for the guests
- Greet every guest with a warm smile
- High School Diploma or GED equivalent
- Incredible interpersonal skills
- Ability to make connections with guests
- Great organizational skills
- Incredibly detail oriented
- Always able to put on a friendly smile
- Amazing communication abilities
- Experience using booking software is preferred
- Good english speaking skills
How much does a Front Desk Clerk make?
Base Pay
Additional Pay
$33,593
/ yrFront Desk Clerk Career Path
Learn how to become a Front Desk Clerk, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Front Desk Clerk Insights
Penn State“nice people and good to meet people”
Casey's“Straight forward work and fairly good pay”
Rutgers University“I was lucky and got a good campus to work on.”
Saint Kate“The pay was decent but not great.”
Mossy Toyota“Increase in pay within the first 6 months mostly because of the retention issues with Service Greeters.”
Parr Lumber Company“If you arent a favorite then you won't be promoted or get decent raises.”
Tim Hortons“it is fun working here”
Raley's / Bel Air / Nob Hill“weekly pay is pretty nice”
Frequently asked questions about the roles and responsibilities of a Front Desk Clerk
- Front Desk Agent
- Front Desk Manager
- Receptionist
- Sales Representative