What does a Front Desk Clerk do?

A front desk clerk is responsible for taking care of guests while they stay at a hotel. They are responsible for ensuring guests have everything that they need from towels to food. A few of the main duties of a front desk clerk are taking any reservations, answering any guest questions, recommending local attractions to guests, and answering any phone calls. They also have to check guests in and out of the hotel. Some of the jobs titles that a front desk clerk could grow into are hotel manager and general manager.

A front desk clerk does not need any experience but should have a high school degree or GED equivalent. One of the most important skills that a front desk clerk will have is the ability to please any guest. Another skill is customer focus as the front desk clerk will have to ensure the guests are happy.

What responsibilities are common for Front Desk Clerk jobs?
  • Answer any questions guests have
  • Answer the phone and direct them to the correct place
  • Follow company policies and procedures
  • Check guests into and out of the hotel
  • Take care of any needs the guest has
  • Schedule transportation for guests
  • Create a memorable experience for the guests
  • Greet every guest with a warm smile
What are the typical qualifications for Front Desk Clerk jobs?
  • High School Diploma or GED equivalent
  • Incredible interpersonal skills
  • Ability to make connections with guests
  • Great organizational skills
  • Incredibly detail oriented
  • Always able to put on a friendly smile
  • Amazing communication abilities
  • Experience using booking software is preferred
  • Good english speaking skills
Work/Life Balance
3.5 ★
Total Pay--
Career Opportunity
3.1 ★
Avg. Experience8+ years

How much does a Front Desk Clerk make?

$33,593 /yr
Total Pay

Base Pay


Additional Pay


 / yr
Most Likely Range
Possible Range
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Front Desk Clerk Career Path

Learn how to become a Front Desk Clerk, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Front Desk Clerk

Years of Experience Distribution

0 - 1
2 - 4
5 - 7
Not including years spent in education and/or training

Front Desk Clerk Insights

Read what Front Desk Clerk professionals have to say about their job experiences and view top companies for this career.
Penn StatePenn State
Commons Desk Clerk
Aug 31, 2020

“nice people and good to meet people”

Front Desk Clerk
Sep 27, 2021

“Straight forward work and fairly good pay”

Rutgers UniversityRutgers University
Summer Conference Assistant
Sep 25, 2022

“I was lucky and got a good campus to work on.”

Saint KateSaint Kate
Front Desk Clerk
Aug 11, 2021

“The pay was decent but not great.”

Mossy ToyotaMossy Toyota
Service Greeter
Jan 19, 2021

“Increase in pay within the first 6 months mostly because of the retention issues with Service Greeters.”

Parr Lumber CompanyParr Lumber Company
Front Counter
Jul 12, 2021

“If you arent a favorite then you won't be promoted or get decent raises.”

Tim HortonsTim Hortons
Front Counter
Oct 23, 2020

“it is fun working here”

Raley's / Bel Air / Nob HillRaley's / Bel Air / Nob Hill
Front End Clerk
Nov 18, 2020

“weekly pay is pretty nice”

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Front Desk Clerk Interviews

Frequently asked questions about the roles and responsibilities of a Front Desk Clerk

The most similar professions to Front Desk Clerk are:
  • Front Desk Agent
  • Front Desk Manager
  • Receptionist
  • Sales Representative

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Front Desk Agent
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Front Desk Manager
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Sales Representative
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Front Desk Clerk Jobs