What does a Front Desk Clerk do?
A front desk clerk is responsible for taking care of guests while they stay at a hotel. They are responsible for ensuring guests have everything that they need from towels to food. A few of the main duties of a front desk clerk are taking any reservations, answering any guest questions, recommending local attractions to guests, and answering any phone calls. They also have to check guests in and out of the hotel. Some of the jobs titles that a front desk clerk could grow into are hotel manager and general manager.
A front desk clerk does not need any experience but should have a high school degree or GED equivalent. One of the most important skills that a front desk clerk will have is the ability to please any guest. Another skill is customer focus as the front desk clerk will have to ensure the guests are happy.
Front Desk Clerk Salaries
Average Base Pay
Front Desk Clerk Career Path
Learn how to become a Front Desk Clerk, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Front Desk Clerk Insights
Holiday Inn Express“The people and boss I worked with were great and it was good customer service experience.”
Rutgers University“Long hours just sitting doing nothing because it was hard to study and there was not much to do task wise.”
Penn State“nice people and good to meet people”
Casey's“Straight forward work and fairly good pay”
“The pay was decent but not great.”
Science North“I really enjoyed working with the front of house team as a high school student.”
Parr Company“If you arent a favorite then you won't be promoted or get decent raises.”
Mossy Toyota“Increase in pay within the first 6 months mostly because of the retention issues with Service Greeters.”
Front Desk Clerk Jobs
Frequently asked questions about the roles and responsibilities of a front desk clerk
When working as a front desk clerk, the most common skills you will need to perform your job and for career success are English Language, Spanish, Excellent Communication, WORKS Well Independently, and Requests.
- Front Desk Agent
- Receptionist
- Front Desk Manager
- General Manager
The most common qualifications to become a front desk clerk include a minimum of a Bachelor's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.