What does a Front Desk Manager do?

Front desk managers act as the face of an establishment and ensure visitors feel welcomed. Front desk managers are primarily employed in the hospitality industry and should not be confused with front office managers who are employed in any number of industries. The position of front desk manager entails managing the reception area, coordinating all front desk activities, and supervising the support staff. Front desk managers also compile reports for management, including occupancy reports and financial information.

Though no specific degree is needed for the position of front desk manager, experience handling cash, accounting procedures, and general administrative tasks are always a plus. Hospitality experience is also required, as well as some familiarity with hotel booking software and adequate computer skills in common programs such as Microsoft Word and Excel. A front desk manager may be expected to work varying shifts throughout the week.

What responsibilities are common for Front Desk Manager jobs?
  • Responsible for the running of the front desk by hiring and training all front desk agents and leading by example
  • Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
  • Assist in the development and monitoring of the budget to provide top quality customer service
  • Schedule the front office staff and supervise workload during shifts
  • Act as liaison between the General Manager and staff
  • Answer phone inquiries, direct calls, and provide basic information
What are the typical qualifications for Front Desk Manager jobs?
  • High School Diploma required, advanced degree in hospitality related field preferred
  • 2 years of previous front desk manager or front desk supervisor experience is preferred
  • Excellent leadership, management, and team building skills
  • Must have strong verbal and written communication skills
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
  • Ability to multitask, prioritize, and manage time
Education--
Work/Life Balance
3.3 ★
Total Pay--
Career Opportunity
3.6 ★
Avg. Experience2-4 years

How much does a Front Desk Manager make?

Confident
$51,746 /yr
Total Pay
$36,092
 /yr

Base Pay

+
$15,654
 /yr

Additional Pay

$51,746

 / yr
$29K$236K
Most Likely Range
Possible Range
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Front Desk Manager Career Path

Learn how to become a Front Desk Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Average Years of Experience

0 - 1
27%
2 - 4
51%
5 - 7
12%
8+
10%
Not including years spent in education and/or training
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Front Desk Manager Insights

Read what Front Desk Manager professionals have to say about their job experiences and view top companies for this career.
Hendrick Automotive GroupHendrick Automotive Group
Desk Manager
Apr 23, 2021

“I have worn many hats within the company in sales and am loving where I live and what I do!”

Langdon HallLangdon Hall
Assistant Front Desk Manager
Dec 30, 2021

“It was the career path I wanted to be on and it was working out really well for me!”

Massage EnvyMassage Envy
Front Desk Manager
Dec 5, 2021

“ive worked for 2 different owners and one of them was the best boss you could ask for.”

Park Inn HotelsPark Inn Hotels
Front Desk Supervisor
Feb 23, 2022

“compensation is not the best and neither is the management team”

Hampton Inn by HiltonHampton Inn by Hilton
Front Desk Manager
Feb 3, 2022

“Schedule and pay was good”

Marriott InternationalMarriott International
Director of Front Office
May 31, 2020

“Great development opportunities and continual learning”

Choice HotelsChoice Hotels
Front-Desk Supervisor
Dec 20, 2021

“I left the hotel Industry after leaving that job to pursue a different career path.”

Days InnDays Inn
Front Desk Supervisor
Apr 26, 2022

“Everyone I worked with was outgoing and enthusiastic.”

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Front Desk Manager Interviews

Frequently asked questions about the roles and responsibilities of a Front Desk Manager

The most similar professions to Front Desk Manager are:
  • Front Desk Agent
  • Receptionist
  • Executive Assistant
  • Office Manager

Related Careers

Front Desk Agent
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No skills overlap
Receptionist
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No skills overlap
Executive Assistant
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Office Manager
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Front Desk Manager Jobs