What does a Front Desk/Receptionist/Customer Service do?
Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance. This entails answering calls and fielding them accordingly, addressing visitor questions and needs, and providing an overall welcoming environment. This oftentimes includes performing ad hoc administrative duties as needed. Receptionists are employed across almost every industry.
Receptionists generally have a high school diploma or equivalent. Most training for receptionist positions take place on-the-job. Receptionists oftentimes advance into administrative assistant roles. The best receptionists are friendly, extremely organized, and comfortable multi-tasking.
- Answer and direct phone calls in a polite and friendly manner
- Welcome visitors in a warm and friendly manner, and answer any questions visitors have
- Maintain reception area and all common areas in a clean and tidy manner at all times
- Operate standard office equipment on a regular basis, including a fax machine, a copy machine, and a computer
- Keep detailed and accurate records of visitor requests and of calls received
- Receive deliveries; sort and distribute incoming mail
- Take inventory of supplies and restock as needed
- Maintain the general office filing system
- High school diploma or general education degree (GED) required
- 2-3 years of relevant experience in an office environment
- Proficient in Microsoft Office
- Able to type 35 wpm minimum
- Strong phone skills
- Demonstrated ability to read, write, and speak English
- Comfortable multi-tasking and prioritizing tasks without guidance
- Excellent interpersonal skills
- Punctual with strong attendance history
How much does a Front Desk/Receptionist/Customer Service make near United States?
Front Desk/Receptionist/Customer Service Career Path
Learn how to become a Front Desk/Receptionist/Customer Service, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Years of Experience Distribution
Front Desk/Receptionist/Customer Service Insights
“I really don’t have any cons for Julie pack she is an all around great and friendly person”
“Everyone is so lovely and helpful it really is such a nice energy to have around.”
“I got along with everyone and the urgent i worked at was amazing the front end got along Great”
“I liked the work and I liked the patience and my boss was cool so I guess no issues”
“It was a great opportunity for me and I was exposed to a lot of local government administrative processes”
“They give opportunities to people coming from different industries and it is a good first step in your corporate career”
“I was given such a wonderful opportunity to work here and I wouldn't trade it for anything!”
“The job and supervisor itself was great I enjoyed doing the job of QA Medical records.”
Front Desk/Receptionist/Customer Service Interviews
Frequently asked questions about the role and responsibilities of receptionists
Receptionists are gatekeepers. An office may have one main receptionist to handle general visitors and separate receptionists for its top executives. During the typical day of a receptionist, he or she takes phone calls, schedules appointments, and manages internal and external traffic within the office space. They are communicators who are skilled in overt and subtle conversation.
Though it's not necessarily reflected in their salary or title, receptionists can become the most powerful people in the office. Receptionists are aware of almost everything that occurs in the office. The advantages of being a receptionist are that they work fixed hours and are generously compensated for any overtime.
A receptionist's salary depends heavily on the employer and the importance of the role to the company. Receptionists who speak more than one language can expect a more generous salary package. The average salary for a receptionist is modest, estimated at $35,323 per year.
Working as a receptionist, you may bear the brunt of visitors' and supervisors' frustrations. One of the challenges of being a receptionist is juggling multiple schedules. Once you find an organizational system that works for you, handling the minutiae of the job could become easier. Receptionists are expected to be familiar with office scheduling software and have to make swift adjustments when schedules change.