What does a Guest Services Manager do?
The Guest Services Representative will ensure the guests have a great experience. You will exhibit a friendly and professional demeanor in all guest interactions as you document and ensure any issues are resolved. You will undergo product knowledge training about the facilities and its amenities to address guest questions
The ideal guest service representative will have a GED or H.S. diploma, required but an Associate's degree in business administration is preferred. This candidate will have 2+ years of experience in a customer service role and have experience using a multi-line office phone, computer and other office technology. Proficiency with Microsoft Office Applications is required.
Guest Services Manager Salaries
Average Base Pay
Guest Services Manager Career Path
Learn how to become a Guest Services Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
Guest Services Manager Insights
“A majority of co workers are great to work with and 5R people were really nice.”
“The benefits for my position were amazing and I really enjoyed the variation of tasks every day held.”
“Some of the best reasons of working at Extended Stay is that the managers are very understanding and patient.”
“love travell and its worlds no 1 low cost airline and also i c=see my career growth in this”
“The staff is amazing and the managers/bosses are some of the best people I have ever met”
“Too many regulations that caused it to be harder to work and do our jobs correctly”
“The overall team is amazing and the memories you create are nothing short of the best.”
“5he following day I was late and I called to let management know.....they then decided to terminate me......”
Guest Services Manager Interviews
Guest Services Manager Jobs
Frequently asked questions about the roles and responsibilities of a guest services manager
- Front Desk Agent
- Administrative Assistant
- Office Manager
- Front Desk Manager