What does a Guest Services Manager do?

The Guest Services Representative will ensure the guests have a great experience. You will exhibit a friendly and professional demeanor in all guest interactions as you document and ensure any issues are resolved. You will undergo product knowledge training about the facilities and its amenities to address guest questions

The ideal guest service representative will have a GED or H.S. diploma, required but an Associate's degree in business administration is preferred. This candidate will have 2+ years of experience in a customer service role and have experience using a multi-line office phone, computer and other office technology. Proficiency with Microsoft Office Applications is required.

  • Act as the first point of contact for guest information
  • Address and document guest concerns in the database
  • Achieve amicable resolution to guest concerns
  • Coordinate with other departments to address guest concerns
  • Update guest records
  • Problem-solve to achieve guest resolution
  • Complete product knowledge training to answer guest questions
  • Promote facilities amenities and activities
  • Associate's degree in business administration, preferred
  • 2+ years of experience in a customer service role
  • Experience using a multi line office phone
  • Able to use a computer and other office technology
  • Able to sit for long periods of time in front of a computer
  • Proficiency with Microsoft Office Applications
  • Exhibits a positive and friendly demeanor in all guest interactions
  • Must detail oriented to document guest interactions in the database
  • Keen listener with ability to address guest concerns and de-escalate issues
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.3 ★
Avg. Experience8+ years

Guest Services Manager Salaries

Average Base Pay

$45,437 /yr
Same as national average
Not including cash compensation
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Median: $45K
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Glassdoor Estimated Salary

Guest Services Manager Career Path

Learn how to become a Guest Services Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

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Guest Services Manager Insights

Read what Guest Services Manager professionals have to say about their job experiences and view top companies for this career.
Museum of the BibleMuseum of the Bible
Guest Relations Associate
Sep 29, 2021

“A majority of co workers are great to work with and 5R people were really nice.”

Ulta BeautyUlta Beauty
Salon Guest Coordinator
Aug 12, 2020

“The benefits for my position were amazing and I really enjoyed the variation of tasks every day held.”

Extended Stay AmericaExtended Stay America
Guest Service Representative
Sep 30, 2019

“Some of the best reasons of working at Extended Stay is that the managers are very understanding and patient.”

Guest Service Agent
Jan 29, 2020

“love travell and its worlds no 1 low cost airline and also i c=see my career growth in this”

Alpine Country ClubAlpine Country Club
Guest Services
Aug 18, 2021

“The staff is amazing and the managers/bosses are some of the best people I have ever met”

Motel 6Motel 6
Guest Service Representative
Mar 25, 2021

“Too many regulations that caused it to be harder to work and do our jobs correctly”

World of Coca-ColaWorld of Coca-Cola
Guest Relations Ambassador
Dec 6, 2020

“The overall team is amazing and the memories you create are nothing short of the best.”

Hampton Inn by HiltonHampton Inn by Hilton
Guest Services Agent
Nov 10, 2021

“5he following day I was late and I called to let management know.....they then decided to terminate me......”

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Guest Services Manager Interviews

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Frequently asked questions about the roles and responsibilities of a guest services manager

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