What does a Guest Services Representative do?

The Guest Services Representative will ensure the guests have a great experience. You will exhibit a friendly and professional demeanor in all guest interactions as you document and ensure any issues are resolved. You will undergo product knowledge training about the facilities and its amenities to address guest questions

The ideal guest service representative will have a GED or H.S. diploma, required but an Associate's degree in business administration is preferred. This candidate will have 2+ years of experience in a customer service role and have experience using a multi-line office phone, computer and other office technology. Proficiency with Microsoft Office Applications is required.

What responsibilities are common for Guest Services Representative jobs?
  • Act as the first point of contact for guest information
  • Address and document guest concerns in the database
  • Achieve amicable resolution to guest concerns
  • Coordinate with other departments to address guest concerns
  • Update guest records
  • Problem-solve to achieve guest resolution
  • Complete product knowledge training to answer guest questions
  • Promote facilities amenities and activities
What are the typical qualifications for Guest Services Representative jobs?
  • Associate's degree in business administration, preferred
  • 2+ years of experience in a customer service role
  • Experience using a multi line office phone
  • Able to use a computer and other office technology
  • Able to sit for long periods of time in front of a computer
  • Proficiency with Microsoft Office Applications
  • Exhibits a positive and friendly demeanor in all guest interactions
  • Must detail oriented to document guest interactions in the database
  • Keen listener with ability to address guest concerns and de-escalate issues
Education--
Work/Life Balance
3.4 ★
Total Pay--
Career Opportunity
3.3 ★
Avg. Experience8+ years

How much does a Guest Services Representative make?

Confident
$51,079 /yr
Total Pay
$30,805
 /yr

Base Pay

+
$20,273
 /yr

Additional Pay

$51,079

 / yr
$23K$132K
Most Likely Range
Possible Range
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Guest Services Representative Career Path

Learn how to become a Guest Services Representative, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Average Years of Experience

0 - 1
18%
2 - 4
11%
5 - 7
0%
8+
71%
Not including years spent in education and/or training
See Career Path

Guest Services Representative Insights

Read what Guest Services Representative professionals have to say about their job experiences and view top companies for this career.
Museum of the BibleMuseum of the Bible
Guest Relations Associate
Sep 29, 2021

“A majority of co workers are great to work with and 5R people were really nice.”

Ulta BeautyUlta Beauty
Salon Guest Coordinator
Aug 12, 2020

“The benefits for my position were amazing and I really enjoyed the variation of tasks every day held.”

AirAsiaAirAsia
Guest Service Agent
Jan 29, 2020

“love travell and its worlds no 1 low cost airline and also i c=see my career growth in this”

Alpine Country ClubAlpine Country Club
Guest Services
Aug 18, 2021

“The staff is amazing and the managers/bosses are some of the best people I have ever met”

Motel 6Motel 6
Guest Service Representative
Mar 25, 2021

“Too many regulations that caused it to be harder to work and do our jobs correctly”

World of Coca-ColaWorld of Coca-Cola
Guest Relations Ambassador
Dec 6, 2020

“The overall team is amazing and the memories you create are nothing short of the best.”

Hampton Inn by HiltonHampton Inn by Hilton
Guest Services Agent
Nov 10, 2021

“5he following day I was late and I called to let management know.....they then decided to terminate me......”

Kualoa Ranch HawaiiKualoa Ranch Hawaii
Guest Service Associate
Mar 4, 2020

“The money is good and you get to meet many people from all around the world.”

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Guest Services Representative Interviews

Frequently asked questions about the roles and responsibilities of a Guest Services Representative

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Guest Services Representative Jobs