What does a Head Service Technician do?

Service technicians, also referred to as field service technicians, are responsible for providing different services, depending on their area of expertise, and diagnosing problems and making repairs. They will often go to their client's business or home to install something or make repairs. Service technicians may work on appliances, automobiles, computers and many other things.

The only required education you need to work as a service technician is a high school diploma. However, you may wish to get a technical certificate or Associate's degree to become further educated in the area in which you work. There may also be certifications you can earn for these areas. To work as a service technician, you will need to be able to troubleshoot and repair problems. You will need to be good at time management and able to work a flexible schedule because you may get a service call at any time and you may not be able to estimate how long some calls may take. Good communication and interpersonal skills are vital since you will be working closely with customers.

  • Install new products, and test them to ensure they are working correctly
  • Educating the client on how to use and maintain their device
  • Perform maintenance and provide customer support
  • Diagnose problems and come up with solutions to repair them
  • Order parts needed for repairs if needed
  • Fill out detailed reports and keep records on services that have been performed
  • Explain issues with equipment and repairs to customers
  • Build and maintain relationships with customers
  • Ability to install, repair, service, test and troubleshoot equipment
  • Must be able to read blueprints and diagrams
  • Ability to work flexible hours and work around a changing schedule
  • Excellent communication, interpersonal and diagnostic skills
  • Working knowledge of the equipment needed for the job
  • Ability to work independently without much supervision
  • Must be able to meet the physical requirements of the job which include bending, lifting heavy equipment and working in confined spaces
  • driver's license and reliable transportation
  • Ability to effectively manage time
Work/Life Balance
3.3 ★
Salary Range--
Career Opportunity
3.2 ★
Avg. Experience2-4 years

Head Service Technician Salaries

Average Base Pay

$45,964 /yr
Same as national average
Not including cash compensation
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Not enough salaries reported to show distribution
Median: $46K
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Glassdoor Estimated Salary

Head Service Technician Career Path

Learn how to become a Head Service Technician, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Head Service Technician
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Head Service Technician Insights

Read what Head Service Technician professionals have to say about their job experiences and view top companies for this career.
RangeWater Real EstateRangeWater Real Estate
Service Technician
Nov 13, 2020

“On top of being stuck at the same property you absolutely hate is draining and stressful.”

Varsity TechnologiesVarsity Technologies
Service Technician
Jan 3, 2022

“I feel very lucky to have found this job and am looking forward to its continuous growth.”

Coca-Cola Bottling Company High CountryCoca-Cola Bottling Company High Country
EQS Technician (Equipment Services Technician)
Feb 21, 2021

“Good reviews get you 10 cents an hour bad reviews get you a dollar an hour.”

United Air-Temp Air Conditioning and HeatingUnited Air-Temp Air Conditioning and Heating
HVAC Service Technician
Mar 17, 2021

“They have a good management program but you have to work your way up the ladder.”

Integrity Pool Care (CA )
Pool Service Technician
Dec 1, 2019

“The training is EXTREMELY detailed but prepares you to handle many situations you'll see daily.”

Equity ResidentialEquity Residential
Service Technician
May 21, 2020

“The pay in my opinion isn't worth it for how miserable the job really is.”

Randazzo Heating & CoolingRandazzo Heating & Cooling
Service Technician
Aug 30, 2019

“Pay is good and the sky is the limit for those who see HVAC as a career and not just a job.”

Affordable Comfort Air Conditioning & Heating
Residential HVAC Sales & Service Technician
Sep 13, 2020

“The pay was really well if you accepted his commission based pay scale but make sure you save up for when its slow”

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Head Service Technician Interviews

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Head Service Technician Jobs

Frequently asked questions about the roles and responsibilities of a head service technician

The most similar professions to head service technician are:
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  • Operations Manager
  • Maintenance Technician