What does a Help Desk Technician II do?

Helpdesk technicians provide tech support services, usually from a distance via phone or an online chat tool. By asking the customer targeted questions and using remote troubleshooting tools, they identify the problem and perform fixes or suggest recommended actions. They may also assist with security issues, program updates, and providing technical advice.

Helpdesk technicians typically have a bachelor’s degree in a computer science field, although an equivalent level of relevant professional experience may be acceptable. They would be expected to have extensive knowledge of common software programs and hardware components, and have familiarity with resolving common technical issues. They must have in-depth expertise with the particular systems or services used by their organization and its clients. Hands-on experience with remote troubleshooting tools and automation programs is helpful.

EducationBachelor's Degree
Work/Life Balance
3.5 ★
Salary Range--
Career Opportunity
3.2 ★
Avg. Experience2-4 years

Help Desk Technician II Salaries

Average Base Pay

$49,219 /yr
Same as national average
Not including cash compensation
See More Insights
$37K
Median: $49K
$66K
See More Insights
Glassdoor Estimated Salary

Help Desk Technician II Career Path

Learn how to become a Help Desk Technician II, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Helpdesk Technician II
$45,013/yr
L3
See Career Path

Help Desk Technician II Insights

Read what Help Desk Technician II professionals have to say about their job experiences and view top companies for this career.
Dillard'sDillard's
Help Desk
Aug 16, 2021

“Great but I wish I didn’t work on the weekends but awesome stFf and workers there and I think the”

NCRNCR
Help Desk Agent
Jun 11, 2020

“Promotion often go to people that are not qualified but are close friends with management.”

SafetySkillsSafetySkills
Help Desk Representative
Oct 12, 2021

“It's not the best insurance I've ever had but it's not terrible.”

Tulsa housing authorityTulsa housing authority
Help Desk Technician
Jul 19, 2021

“My direct boss was great to work for and I had a fantastic team to work with.”

Caltech (California)Caltech (California)
IT Help Desk
Jun 30, 2021

“Caltech is a wonderful place to work and is full of opportunities for career development.”

CapgeminiCapgemini
Senior Analyst Desktop Support
Jul 28, 2021

“The company is good and I'm learning many things will be helpful for my career development.”

Lineage LogisticsLineage Logistics
Helpdesk Technician
Jan 14, 2020

“Manager is afraid to discipline certain people and will destroy others for such minor stuff.”

Ritter CommunicationsRitter Communications
Help Desk Technician
Dec 15, 2020

“Offer you opportunities to learn and grow and give you the resources to do that.”

See More

Help Desk Technician II Interviews

Related Careers

Technical Support Specialist
$48,836
50% skills overlap
Support Engineer
$76,855
No skills overlap
Technical Support Engineer
$72,773
13% skills overlap
Software Engineer
$108,249
No skills overlap

Help Desk Technician II Jobs

Frequently asked questions about the roles and responsibilities of a help desk technician ii

When working as a help desk technician ii, the most common skills you will need to perform your job and for career success are Operating Systems, Active Directory, Windows Server 2012, Windows 10, and Escalation.

The most similar professions to help desk technician ii are:
  • Technical Support Specialist
  • Support Engineer
  • Technical Support Engineer
  • Software Engineer

The most common qualifications to become a help desk technician ii include a minimum of a Bachelor's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.