As a service manager, you will oversee all services to ensure that business needs are being met. You are responsible for the overall accountability of a company's business requirements. You will supervise customer service Associate's as well as being able to provide assistance to customers. A service manager is responsible for profit and employee retention. Being a service manager, you play an essential role in customer relations by providing efficient problem-solving and building lasting relationships.
You work for all kinds of companies in many different industries as a service manager. Building lasting relationships with customers is a large part of your job. You must have excellent communication skills, as well as being a strong leader. A service manager often leads a team of many service Associate's, so you need to have exceptional interpersonal skills. Some companies require a four-year degree in business, however, experience in the service industry is taken into consideration.
Average Years of Experience
Common Skill Sets