Help Desk Analyst Career Path

Are you thinking of becoming a Help Desk Analyst or already started your career and planning the next step? Learn how to become a Help Desk Analyst, what skills you need to succeed, how to advance your career and get promoted, and what levels of pay to expect at each step on your career path. Explore new Help Desk Analyst job openings and options for career transitions into related roles.

Seniority Levels

L2

Helpdesk Technician

Alias: Associate Helpdesk Technician, Assistant Helpdesk Technician...(3)
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2 - 4Years of Experience
$42,361Avg. Annual Salary
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14% advanced to

L3

Senior Helpdesk Technician

Alias: Helpdesk Technician III, Helpdesk Technician Supervisor
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2 - 4Years of Experience
$63,356Avg. Annual Salary
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L4

Lead Helpdesk Technician

Alias: Team Lead Helpdesk Technician
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5 - 7Years of Experience
$59,618Avg. Annual Salary
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Salary Trajectory

Help Desk Analyst Career Path

$70K
$60K
$50K
$40K
$30K
L2
L4
Seniority Levels
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Important Skill Sets for the Help Desk Analyst Career Path

Windows Operating Systems
Active Directory
Windows 10
Microsoft Office Suite

Help Desk Analyst Career Transitions

Your skills as a help desk analyst can prepare you to transition into related roles, such as technical support specialist or support engineer, which could open up different career paths for you. Below are the most common help desk analyst career transitions, along with typical salaries and skill requirements.