Helpdesk Technician Career Path

Are you thinking of becoming a Helpdesk Technician or already started your career and planning the next step? Learn how to become a Helpdesk Technician, what skills you need to succeed, how to advance your career and get promoted, and what levels of pay to expect at each step on your career path. Explore new Helpdesk Technician job openings and options for career transitions into related roles.

Seniority Levels

L2

Helpdesk Technician

Alias: Associate Helpdesk Technician, Assistant Helpdesk Technician...(3)
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2 - 4Years of Experience
$42,361Avg. Annual Salary
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14% advanced to

L3

Senior Helpdesk Technician

Alias: Helpdesk Technician III, Helpdesk Technician Supervisor
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2 - 4Years of Experience
$63,356Avg. Annual Salary
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L4

Lead Helpdesk Technician

Alias: Team Lead Helpdesk Technician
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5 - 7Years of Experience
$59,618Avg. Annual Salary
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Salary Trajectory

Helpdesk Technician Career Path

$70K
$60K
$50K
$40K
$30K
L2
L4
Seniority Levels
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Important Skill Sets for the Helpdesk Technician Career Path

Windows Operating Systems
Active Directory
Windows 10
Microsoft Office Suite

Helpdesk Technician Career Transitions

Your skills as a helpdesk technician can prepare you to transition into related roles, such as technical support specialist or support engineer, which could open up different career paths for you. Below are the most common helpdesk technician career transitions, along with typical salaries and skill requirements.