What does a Service Technician do?

Service technicians, also referred to as field service technicians, are responsible for providing different services, depending on their area of expertise, and diagnosing problems and making repairs. They will often go to their client's business or home to install something or make repairs. Service technicians may work on appliances, automobiles, computers and many other things.

The only required education you need to work as a service technician is a high school diploma. However, you may wish to get a technical certificate or Associate's degree to become further educated in the area in which you work. There may also be certifications you can earn for these areas. To work as a service technician, you will need to be able to troubleshoot and repair problems. You will need to be good at time management and able to work a flexible schedule because you may get a service call at any time and you may not be able to estimate how long some calls may take. Good communication and interpersonal skills are vital since you will be working closely with customers.

  • Install new products, and test them to ensure they are working correctly
  • Educating the client on how to use and maintain their device
  • Perform maintenance and provide customer support
  • Diagnose problems and come up with solutions to repair them
  • Order parts needed for repairs if needed
  • Fill out detailed reports and keep records on services that have been performed
  • Explain issues with equipment and repairs to customers
  • Build and maintain relationships with customers
  • Ability to install, repair, service, test and troubleshoot equipment
  • Must be able to read blueprints and diagrams
  • Ability to work flexible hours and work around a changing schedule
  • Excellent communication, interpersonal and diagnostic skills
  • Working knowledge of the equipment needed for the job
  • Ability to work independently without much supervision
  • Must be able to meet the physical requirements of the job which include bending, lifting heavy equipment and working in confined spaces
  • driver's license and reliable transportation
  • Ability to effectively manage time

Average Years of Experience

0 - 1
27%
2 - 4
39%
5 - 7
6%
8+
28%

Common Skill Sets

Self Motivated
Excellent Communication
Excellent Customer Service
Requests
Confidence
Enthusiasm
Meet Deadlines
Critical Thinking

Service Technician Seniority Levels

L2
Service Technician
$45,961/yr
Electronics Technician
9% made the transition
Avionics Technician
9% made the transition
See Career Path

Service Technician Salaries

Average Base Pay

$45,965 /yr
Same as national average
Not including cash compensation
See More Insights
$30K
Median: $46K
$70K
See More Insights
Glassdoor Estimated Salary

Service Technician Jobs

Service Technician Interviews