What does an Implementation Manager do?

Implementation managers develop processes to introduce new programs or systems into the workplace effectively. Often they are involved with facilitating use of new computers, technology, or software and work in conjunction with information technology staff. They clarify a company's goals and develop an implementation strategy that often involves identifying tasks that need to be completed to prepare employees for new resources. They ensure that staff using the latest equipment or software are informed about the changes in advance and receive appropriate training.

Implementation managers may also delegate tasks to ensure that deadlines are met. They maintain constant contact with project managers, overseeing the creation of the resources. They may also work in other departments where they are responsible for implementing operational processes or programs for staff or clients. Implementation managers need a bachelor's degree In computer information systems, management science, communications, or related fields.

What responsibilities are common for Implementation Manager jobs?
  • Is a conduit between the client, their broker, and internal partners in finding the right solutions.
  • Conduct comprehensive cost/benefit analysis and prepare business cases for projects.
  • Support teammates, serve as a sounding board, backing one another up as needed, mentoring new team members.
  • Provide staff-level technical configuration and, in some cases, programming as required.
  • Communicate formally and informally to stakeholders at all levels, including senior management.
  • Implementation, refinement, and ongoing monitoring of client health score.
  • Responsible for the overall success and efficiency of the software implementation process.
  • Confirm configuration of the system(s) as defined in the project scope and specifications to meet the client's needs.
  • Establish and maintain a high level of client satisfaction.
  • Adept at learning new products and services to deliver remarkable results consistently.
  • Manage team's performance to ensure timeliness, accuracy, compliance, and quality as it relates to customer implementations.
  • Assist with the development of client information management standards and evaluation of technology trends.
  • Act as the voice of the customer during policy, process, and solutioning discussions.
  • Educate clients in how to manage, navigate their portals and plans and how that impacts the employee population.
  • Serve as main point of contact during employer partner implementations.
  • Analyze customer needs and current market trends and make recommendations to the company in terms of services, processes and product optimization.
  • Review of agreement records to ensure contractual commitments are met during the implementation life cycle.
  • Provide appropriate advice, ongoing feedback, support and resources to improve effectiveness of individuals and departments.
What are the typical qualifications for Implementation Manager jobs?
  • Bachelor's or Graduate's Degree in business, business administration, computer science or engineering, or equivalent experience.
  • Experience with Agile, APIs, SaaS, Restful APIs, Cloud, SQL, and Agile software and systems.
  • Demonstrated time management and critical thinking skills with an eye on continuous improvement.
  • Prior experience as a consultant.
  • Is a collaborator with demonstrated leadership and problem solving capabilities.
  • Comfortable onboarding and computing on the job.
EducationBachelor's Degree
Work/Life Balance
3.6 ★
Total Pay--
Career Opportunity
3.7 ★
Avg. Experience2-4 years

How much does an Implementation Manager make?

Confident
$95,498 /yr
Total Pay
$78,927
 /yr

Base Pay

+
$16,572
 /yr

Additional Pay

$95,498

 / yr
$53K$236K
Most Likely Range
Possible Range
See More Insights

Implementation Manager Career Path

Learn how to become an Implementation Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

L2
Implementation Manager
$95,498/yr
L3
L2

Average Years of Experience

0 - 1
17%
2 - 4
45%
5 - 7
15%
8+
23%
Not including years spent in education and/or training
See Career Path

Implementation Manager Insights

Read what Implementation Manager professionals have to say about their job experiences and view top companies for this career.
ExperityExperity
Implementation Manager
Feb 7, 2022

“The team that you work with for implementation is really strong and great to work with.”

NAVEXNAVEX
Implementation Manager
Jul 28, 2021

“they look into career development and growth within the company (see corresponding con to this)”

FiservFiserv
Implementation Manager
Sep 30, 2021

“Pay is pretty good but you need to be a director or above to really be paid well.”

Meditab SoftwareMeditab Software
Director of Implementation
May 5, 2022

“This is an excellent company to work for always looking at creating the best state of the art software to assist in day”

CipherHealthCipherHealth
Implementations
Aug 28, 2021

“I have made lifelong friends and have learned so much from others on the team.”

Apta HealthApta Health
Implementation Coordinator
Jun 26, 2020

“Each employee is valued as a unique individual and I feel my co”

Bloomberg L.P.Bloomberg L.P.
Implementation Manager
Feb 10, 2022

“Good learning curve and career progression”

Kaiser PermanenteKaiser Permanente
Implementation Manager
Jul 28, 2020

“Great work and life balance”

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Implementation Manager Interviews

Frequently asked questions about the roles and responsibilities of an Implementation Manager

When working as an Implementation Manager, the most common skills you will need to perform your job and for career success are Excellent Customer Service, Microsoft Dynamics, Microsoft Office Suite, Problem Solving, and Effective Communication.

The most similar professions to Implementation Manager are:
  • Technical Project Manager
  • Project Coordinator
  • Project Manager
  • Scrum Master

The most common qualifications to become an Implementation Manager include a minimum of a Bachelor's Degree and an average of 0 - 1 years of experience not including years spent in education and/or training.

Related Careers

Technical Project Manager
$119,369
25% skills overlap
Project Coordinator
$86,084
13% skills overlap
Project Manager
$92,411
25% skills overlap
Scrum Master
$108,670
No skills overlap

Implementation Manager Jobs