What does an Inbound Customer Service Representative do?
Customer service representatives (CSRs) are the front-line support within organizations that sell products and services to consumers and businesses. In consumer sales focused companies, customer service reps provide phone-based support to customers to help resolve product issues, answer account and billing questions, and in some cases, make new sales. In services-focused companies whose sales are business-to-business in nature, a CSR will usually solve specific product quality or integration issues. In such cases, a rep will work closely with an account manager or sales representative.
The skills needed to be a successful customer service representative include: strong communication skills, customer service system experience, and time management and interpersonal skills.
Inbound Customer Service Representative Salaries
Average Base Pay
Inbound Customer Service Representative Career Path
Learn how to become an Inbound Customer Service Representative, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.