What does an IT Support Manager do?
IT support managers serve in director level roles overseeing the day-to-day operations of an IT support department. They lead a team of IT professionals, which may include developers, programmers, and support desk staff. They select, implement, and oversee the systems and equipment used by the department, including ticketing programs and any automated self-service tools. They establish and enforce department policies, guidelines, and user support standards. They are also accountable for implementing and overseeing an information security program with sufficient safeguards and protocols to keep data secure. They take a lead role in driving strategic planning and directing major initiatives.
IT support managers typically have a bachelor’s degree in a computer science field, and a background in IT roles, including positions with supervisory responsibilities. They must have strong leadership skills and good project management abilities.
IT Support Manager Salaries
Average Base Pay
IT Support Manager Career Path
Learn how to become an IT Support Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.
IT Support Manager Insights
“It is a pleasure to work for such a great team and I look forward to working with them for years to come.”
“I was hired without experience and given the opportunity based on first impressions and a solid recommendation.”
“Hands down one of the best and smartest group of people I have worked with.”
“Amazing benefits and a product I can really stand behind”
“Decent work and life balance”
“Excellent Support and career progressions”
“My immediate team were lovely and I enjoyed the creativity and the industry itself.”
“The people that work here are some of the best I've even had the pleasure of working with.”
IT Support Manager Interviews
IT Support Manager Jobs
Frequently asked questions about the roles and responsibilities of an it support manager
- Call Center Representative
- Customer Service Manager
- Customer Relations
- Information Technology Specialist