What does an IT Support Manager do?

IT support managers serve in director level roles overseeing the day-to-day operations of an IT support department. They lead a team of IT professionals, which may include developers, programmers, and support desk staff. They select, implement, and oversee the systems and equipment used by the department, including ticketing programs and any automated self-service tools. They establish and enforce department policies, guidelines, and user support standards. They are also accountable for implementing and overseeing an information security program with sufficient safeguards and protocols to keep data secure. They take a lead role in driving strategic planning and directing major initiatives.

IT support managers typically have a bachelor’s degree in a computer science field, and a background in IT roles, including positions with supervisory responsibilities. They must have strong leadership skills and good project management abilities.

Work/Life Balance
3.7 ★
Salary Range--
Career Opportunity
3.8 ★
Avg. Experience2-4 years

IT Support Manager Salaries

Average Base Pay

$81,589 /yr
Same as national average
Not including cash compensation
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Median: $82K
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Glassdoor Estimated Salary

IT Support Manager Career Path

Learn how to become an IT Support Manager, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

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IT Support Manager Insights

Read what IT Support Manager professionals have to say about their job experiences and view top companies for this career.
IT Support Manager
Apr 21, 2021

“It is a pleasure to work for such a great team and I look forward to working with them for years to come.”

Software of ExcellenceSoftware of Excellence
Software Support Team Leader
Nov 24, 2020

“I was hired without experience and given the opportunity based on first impressions and a solid recommendation.”

Medical Service CompanyMedical Service Company
Sleep Support Manager
Mar 15, 2021

“Hands down one of the best and smartest group of people I have worked with.”

BioFire DiagnosticsBioFire Diagnostics
Software Support Manager
Oct 26, 2020

“Amazing benefits and a product I can really stand behind”

S.P. RichardsS.P. Richards
IT Support Manager
Sep 24, 2020

“Decent work and life balance”

IT Support Manager
Sep 15, 2021

“Excellent Support and career progressions”

Farshore (UK)
Sales Support Team Leader
Sep 6, 2021

“My immediate team were lovely and I enjoyed the creativity and the industry itself.”

API Support Manager
Feb 25, 2021

“The people that work here are some of the best I've even had the pleasure of working with.”

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IT Support Manager Interviews

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IT Support Manager Jobs

Frequently asked questions about the roles and responsibilities of an it support manager

The most similar professions to it support manager are:
  • Call Center Representative
  • Customer Service Manager
  • Customer Relations
  • Information Technology Specialist