What does a Lead Associate do?

Associates are typically members of a team of workers who collaborate to ensure that a client's needs are met during a visit or a transaction. They frequently interact with customers, use their people skills to help with sales, create a pleasant and clean environment, and ensure that clients and customers enjoy their experience. Associates are usually the first point of contact for customers. They must be pleasant, friendly, and communicative with customers as they need to listen and assist customers with their needs, explain products and availability, and make sales.

Associates are sometimes called upon to write sales reports or requests for materials. They handle paper money, credit cards, and checks and ensure customers get what they paid for and that their transaction and change and charges are accurate. They help customers find products that match their budget and satisfy their needs and assist with product selection. They also take inventory and restock shelves and sometimes handle customer complaints. Associates usually have one year of experience working in a retail store and should have basic sales training and excellent customer service skills.

EducationBachelor's Degree
Work/Life Balance
3.4 ★
Salary Range--
Career Opportunity
3.6 ★
Avg. Experience8+ years

Lead Associate Salaries

Average Base Pay

$101,582 /yr
Same as national average
Not including cash compensation
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Median: $102K
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Glassdoor Estimated Salary

Lead Associate Career Path

Learn how to become a Lead Associate, what skills and education you need to succeed, and what level of pay to expect at each step on your career path.

Lead Associate
Phd Associate
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Lead Associate Insights

Read what Lead Associate professionals have to say about their job experiences and view top companies for this career.
Weis MarketsWeis Markets
Jan 22, 2021

“This job is great and i like doing what i do but the management is terrible.”

Sep 24, 2020

“My one store was really awesome and I had an amazing group of people I worked with!”

Heidell Pittoni Murphy & BachHeidell Pittoni Murphy & Bach
Mar 19, 2021

“HPMB was an excellent place to work and opened up additional opportunities for me in the legal world”

Jan 16, 2021

“It's good for freshers to start their career as the pay is somewhat good.”

Jul 30, 2021

“Good for individuals who seek to get good pay (above market) and retirement.”

Rentokil PCIRentokil PCI
Senior Associate
Sep 29, 2020

“Initial training program are really well designed which helps you find your strong suit in the industry.”

YSquare TechnologyYSquare Technology
Junior Associate
Oct 8, 2021

“I joined as a fresher and learned many innovative ideas which leads my career and profession too good.”

DLA PiperDLA Piper
Aug 19, 2021

“The patent prosecution team is top notch and I couldn't be happier working with them.”

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Lead Associate Interviews

Related Careers

Team Manager
No skills overlap

Lead Associate Jobs